LivePerson vs Zoho
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zoho is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 6.7 versus 1.5 for LivePerson, and ranks ahead in 100% of the answers that name both.
Choose LivePerson if…
- AI answers describe it more positively (71% vs 50% positive)
- You need SOC 2 + HIPAA (SSAE 18) or ISO 27001 or PCI DSS 4.0 or GDPR or SOX or HIPAA via Business Associate Agreement or HITRUST coverage
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
Choose Zoho if…
- You want the brand AI engines rank higher (6.7 vs 1.5)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or SOC 2 Type II coverage
- Strong value for money and low cost
- Free tier for small teams
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LivePerson | Zoho |
|---|---|---|
| Visibility score | 1.5% | 6.7% |
| Change vs last week | up+0.3% | down−1.4% |
| Rank in Live Chat & AI Support | #25 | #11 |
| Share of voice | 0.9% | 2.6% |
| Mentions this run | 4 | 12 |
| Positive in AI answers | 71% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LivePerson +0.30000000000000004pp · Zoho −1.3999999999999995pp over 1 weekly runs.
Engine by engine
Zoho leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | LivePerson | Zoho |
|---|---|---|---|
| Official website of the top live chat tool vendors | AI Mode | #8 | #6 |
Features, pricing & fit
| Dimension | LivePerson | Zoho |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Contact sales | — |
| Free plan | No | — |
| Deployment | — | Cloud (SaaS) |
| Compliance | SOC 2 + HIPAA (SSAE 18), ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, HITRUST | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type II |
| Support | Technical Support (Standard or Enhanced), Community, Pooled or Designated Customer Success Manager | — |
| Founded | 1995 | 1996 |
| Headquarters | — | Chennai, Tamil Nadu, India |
| Employees | — | 5,000+ |
| Funding | Post-IPO debt from Lynrock Lake LP · $42M raised | Bootstrapped |
| Best for | Large enterprises running high-volume customer conversations across voice and messaging | Businesses of all sizes, from startups to enterprises, wanting one suite for sales, support, finance and HR |
Plans side by side
Zoho
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
LivePerson
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
- Messaging-first architecture across SMS, WhatsApp and web chat
- Deep sentiment analysis tools
- Suited to contact-center automation and multilingual support
Zoho
- Strong value for money and low cost
- Free tier for small teams
- Broad functionality and integrated app ecosystem
- Good customization options
- Scales well as businesses grow
- Less premium user experience
- Pricing varies dramatically across products
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LivePerson vs Zoho”, https://slateindex.ai/compare/liveperson-vs-zoho, data of Nov 3, 2026. Licence: CC BY 4.0.