LokiObservability
vs
New RelicIntelligent Observability resolves issues at scale before they impact your bottom line.
Comparison · Observability · weekly run Nov 3
Loki vs New Relic
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
New Relic is the stronger AI pick in Observability: it has a visibility score of 47.1 versus 12 for Loki, and ranks ahead in 58% of the answers that name both.
Choose Loki if…
- You need SOC 2 or ISO/IEC 27001 or ISO 22301 or PCI DSS v4.0.1 or GDPR or TISAX or CSA STAR or FedRAMP High or TX-RAMP Level 2 coverage
- Open-source, standards-driven telemetry stack
- Composable dashboards and data visualization
- Built natively around OpenTelemetry
Choose New Relic if…
- You want the brand AI engines rank higher (47.1 vs 12)
- AI answers describe it more positively (42% vs 7% positive)
- You need SOC 2 Type II or FedRAMP Moderate (eligible accounts) or HIPAA eligibility or ISO 27001 or ISO 42001 AI certification coverage
- Generous permanent free tier with 100 GB monthly ingest
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Loki | New Relic |
|---|---|---|
| Visibility score | 12% | 47.1% |
| Change vs last week | New | New |
| Rank in Observability | #11 | #3 |
| Share of voice | 4.7% | 10.7% |
| Mentions this run | 27 | 63 |
| Positive in AI answers | 7% | 42% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Loki 0pp · New Relic 0pp over 0 weekly runs.
Engine by engine
New Relic leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
LokiNew Relic
Head to head in AI answers
24 engine answers name both brands
10Loki ranked higher
14New Relic ranked higher
| Prompt | Engine | Loki | New Relic |
|---|---|---|---|
| How do I choose an observability platform for a mid-market team? | AI Mode | #9 | #3 |
| How long does it take to roll out an observability platform? | AI Mode | #7 | #4 |
| What are the best observability tools in 2026? | ChatGPT | #5 | #8 |
| What are the best observability tools in 2026? | AI Mode | #7 | #5 |
| What are the best observability tools in 2026? | Perplexity | #12 | #4 |
| Top observability platform options for B2B SaaS companies | ChatGPT | #8 | #3 |
| Top observability platform options for B2B SaaS companies | AI Mode | #5 | #6 |
| Top observability platform options for B2B SaaS companies | Perplexity | #7 | #3 |
| Best observability platform for startups | ChatGPT | #6 | #9 |
| Best observability platform for enterprise | ChatGPT | #5 | #9 |
| Best observability platform for enterprise | AI Mode | #6 | #7 |
| Which observability platform has the best reviews? | AI Mode | #4 | #7 |
Features, pricing & fit
| Dimension | Loki | New Relic |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | Free; paid from $10 / mo |
| Free plan | — | Yes |
| Deployment | Self-hosted or through Grafana Cloud | Cloud-based SaaS |
| Integrations | — | 800+ |
| Compliance | SOC 2, ISO/IEC 27001, ISO 22301, PCI DSS v4.0.1, GDPR, TISAX, CSA STAR, FedRAMP High, TX-RAMP Level 2 | SOC 2 Type II, FedRAMP Moderate (eligible accounts), HIPAA eligibility, ISO 27001, ISO 42001 AI certification |
| Support | — | Ticketed support, 2-hour critical initial response SLA on Pro, 1-hour critical initial response SLA and priority ticket routing on Enterprise |
| Founded | 2018 | 2008 |
| Headquarters | New York, NY | San Francisco, CA, United States |
| Employees | 1,001–5,000 | 1,001–5,000 |
| Funding | Series E · $660M raised | Post-IPO raise (not corroborated by other sources) |
| Best for | — | Engineers responsible for application and system uptime and reliability, and teams that want full-stack observability starting from a free tier. |
Plans side by side
Loki
Pricing not available.
New Relic
Free$0per month, one full platform user and 100 GB ingest
Standard$10per first full platform user/month; $99 per additional user (max 5)
Pro$349per full platform user/month (annual commitment); $418.80 monthly pay as you go
EnterpriseCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Loki
- Open-source, standards-driven telemetry stack
- Composable dashboards and data visualization
- Built natively around OpenTelemetry
- Managed cloud offering with a permanent free tier
- Cost-effective compared with licensed platforms
- Requires internal engineering time to maintain, configure, and scale
- Ongoing infrastructure, storage, and maintenance costs
New Relic
- Generous permanent free tier with 100 GB monthly ingest
- Easy setup and quick APM start with minimal upfront cost
- Unified, consumption-based pricing model
- Strong full-stack observability platform and APM pioneer
- Value and accessibility with AI-assisted querying and diagnostics
- Costs can surprise as log and trace volume scales
- Pricing requires careful cost governance and depends on usage
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Loki vs New Relic”, https://slateindex.ai/compare/loki-vs-new-relic, data of Nov 3, 2026. Licence: CC BY 4.0.