NetomiIntelligent experiences for the world's most ambitious companies
vs
SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.
Comparison · Live Chat & AI Support · weekly run Nov 3
Netomi vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Smartsupp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.7 versus 1.4 for Netomi.
Choose Netomi if…
- You need a self-hosted or on-premises option
- You need SOC 2 Type II or ISO 27001 or GDPR or CCPA or PDPA or HIPAA or PCI DSS coverage
- deep generative AI integration and reinforcement learning
- automates complex multi-turn dialogues seamlessly across messaging channels
Choose Smartsupp if…
- You want the brand AI engines rank higher (1.7 vs 1.4)
- You need WCAG 2.1 AA (chat box) coverage
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Netomi | Smartsupp |
|---|---|---|
| Visibility score | 1.4% | 1.7% |
| Change vs last week | New | down−0.1% |
| Rank in Live Chat & AI Support | #28 | #23 |
| Share of voice | 0.4% | 0.4% |
| Mentions this run | 2 | 2 |
| Positive in AI answers | — | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Netomi +1.4pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Smartsupp leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
NetomiSmartsupp
Head to head in AI answers
0 engine answers name both brands
0Netomi ranked higher
0Smartsupp ranked higher
Features, pricing & fit
| Dimension | Netomi | Smartsupp |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | Free; paid from $17 / mo |
| Free plan | — | Yes |
| Deployment | Cloud-based and on-premises | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | — | 60+ |
| Compliance | SOC 2 Type II, ISO 27001, GDPR, CCPA, PDPA, HIPAA, PCI DSS | WCAG 2.1 AA (chat box) |
| Support | — | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 2015 | 2013 |
| Headquarters | San Mateo, CA | Brno, Czech Republic |
| Employees | — | 11–50 |
| Funding | Seed, led by Y Combinator and Index Ventures · $160M raised | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | Large brands with medium-to-high complexity customer requests | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
Netomi
Pricing not available.
Smartsupp
Free$0month
Solo$17month, billed annually
Plus$25month, billed annually
Expert$83month, billed annually
Ultimate$280month (starts at)
Pros and cons
Themes from the AI answers that mention each brand
Netomi
- deep generative AI integration and reinforcement learning
- automates complex multi-turn dialogues seamlessly across messaging channels
- AI-powered customer support
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Netomi vs Smartsupp”, https://slateindex.ai/compare/netomi-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.