Outreach vs Zendesk

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Outreach is the stronger AI pick in Sales Engagement: it has a visibility score of 55.1 versus 0.4 for Zendesk, and ranks ahead in 0% of the answers that name both.

Choose Outreach if…

You want the brand AI engines rank higher (55.1 vs 0.4)
You need ISO 27001 or ISO 27701 or ISO 42001 or HIPAA or CSA STAR coverage
Enterprise-grade, mature task-driven sequencing platform
Deep workflow controls and granular sequence analytics

Choose Zendesk if…

AI answers describe it more positively (34% vs 28% positive)
You need ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
You prefer a larger, established vendor (5,000+ employees)
Industry leader in omnichannel customer support

AI visibility side by side

Latest weekly run · Nov 3

Metric	Outreach	Zendesk
Visibility score	55.1%	0.4%
Change vs last week	down−20.3%	up+0.1%
Rank in Sales Engagement	#2	#40
Share of voice	10.1%	0.1%
Mentions this run	61	1
Positive in AI answers	28%	34%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Outreach −20.300000000000004pp · Zendesk +0.10000000000000003pp over 1 weekly runs.

Engine by engine

Outreach leads on 3 of 3 engines

ChatGPT

58.9%

AI Mode

63%

Perplexity

43.5%

1.1%

OutreachZendesk

Head to head in AI answers

1 engine answers name both brands

0Outreach ranked higher

1Zendesk ranked higher

Prompt	Engine	Outreach	Zendesk
What should a sales engagement platform integrate with?	Perplexity	#10	#7

Features, pricing & fit

Dimension	Outreach	Zendesk
Pricing model	Per seat	Per seat
Entry price	Contact sales	$19 per seat / mo
Free plan	No	No
Deployment	—	Cloud (SaaS)
Integrations	—	1800+
Compliance	SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, HIPAA, CSA STAR	SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus
Support	Plus support included with Amplify Core, Managed services included with Amplify Pro, Technical account management and enterprise support, Professional services packages for onboarding	Help Center, Community, Partners
Founded	2014	2007
Headquarters	Seattle, Washington	San Francisco, California, United States
Employees	501–1,000	5,000+
Funding	Series G · $489M raised	Take-private (Hellman & Friedman, Permira)
Best for	Revenue teams, from SDRs and account executives to sales managers, RevOps and customer success, that want prospecting, deal management, coaching and forecasting in one platform.	Support teams from startups to enterprises that need omnichannel ticketing with AI automation