ProProfs Chat vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Smartsupp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.7 versus 1.5 for ProProfs Chat, and ranks ahead in 100% of the answers that name both.
Choose ProProfs Chat if…
No clear advantage in the published data.
Choose Smartsupp if…
- You want the brand AI engines rank higher (1.7 vs 1.5)
- AI answers describe it more positively (33% vs 0% positive)
- You need WCAG 2.1 AA (chat box) coverage
- Highly rated live chat platform in recent user reviews
AI visibility side by side
Latest weekly run · Nov 3
| Metric | ProProfs Chat | Smartsupp |
|---|---|---|
| Visibility score | 1.5% | 1.7% |
| Change vs last week | up+0.6% | down−0.1% |
| Rank in Live Chat & AI Support | #24 | #23 |
| Share of voice | 0.7% | 0.4% |
| Mentions this run | 4 | 2 |
| Positive in AI answers | 0% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
ProProfs Chat +0.6pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Smartsupp leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | ProProfs Chat | Smartsupp |
|---|---|---|---|
| Which Live Chat & AI Support tools offer annual discounts? | Perplexity | #10 | #4 |
Features, pricing & fit
| Dimension | ProProfs Chat | Smartsupp |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | Free; paid from $17 / mo |
| Free plan | — | Yes |
| Deployment | Web-based; added to a website by pasting a code snippet, and also available as a Shopify app. | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | — | 60+ |
| Compliance | — | WCAG 2.1 AA (chat box) |
| Support | — | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | — | 2013 |
| Headquarters | Santa Monica, California | Brno, Czech Republic |
| Employees | — | 11–50 |
| Funding | Financing (type and amount not stated) | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | Teams that want live chat and AI support agents on a website, including Shopify and Magento stores | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
ProProfs Chat
Pricing not available.
Smartsupp
Pros and cons
Themes from the AI answers that mention each brand
ProProfs Chat
Profile in progress.
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “ProProfs Chat vs Smartsupp”, https://slateindex.ai/compare/proprofs-chat-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.