ProProfs Chat vs Yellow.ai
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ProProfs Chat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.5 versus 0.3 for Yellow.ai.
Choose ProProfs Chat if…
- You want the brand AI engines rank higher (1.5 vs 0.3)
Choose Yellow.ai if…
- You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or SOC 2 Type II or HIPAA or PCI-DSS v4.0.1 or CCPA coverage
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | ProProfs Chat | Yellow.ai |
|---|---|---|
| Visibility score | 1.5% | 0.3% |
| Change vs last week | up+0.6% | down−1.5% |
| Rank in Live Chat & AI Support | #24 | #40 |
| Share of voice | 0.7% | 0.2% |
| Mentions this run | 4 | 1 |
| Positive in AI answers | 0% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
ProProfs Chat +0.6pp · Yellow.ai −1.5pp over 1 weekly runs.
Engine by engine
ProProfs Chat leads on 2 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | ProProfs Chat | Yellow.ai |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | Contact sales |
| Free plan | — | Yes |
| Deployment | Web-based; added to a website by pasting a code snippet, and also available as a Shopify app. | — |
| Integrations | — | 150+ |
| Compliance | — | ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA |
| Founded | — | 2016 |
| Headquarters | Santa Monica, California | San Mateo, California, USA |
| Employees | — | 1,001–5,000 |
| Funding | Financing (type and amount not stated) | Incubator/accelerator (Plug and Play Japan) · $102M raised |
| Best for | Teams that want live chat and AI support agents on a website, including Shopify and Magento stores | Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service |
Plans side by side
ProProfs Chat
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
ProProfs Chat
Profile in progress.
Yellow.ai
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “ProProfs Chat vs Yellow.ai”, https://slateindex.ai/compare/proprofs-chat-vs-yellow-ai, data of Nov 3, 2026. Licence: CC BY 4.0.