Pure ChatThe easiest & fastest way to add live chat to your website.
vs
SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.
Comparison · Live Chat & AI Support · weekly run Nov 3
Pure Chat vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Smartsupp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.7 versus 0.3 for Pure Chat.
Choose Pure Chat if…
- AI answers describe it more positively (50% vs 33% positive)
- Per seat pricing suits your budget better than flat tiers
- Streamlined, user-friendly live chat widget
- Free plan with multiple users and unlimited chats
Choose Smartsupp if…
- You want the brand AI engines rank higher (1.7 vs 0.3)
- You want a free plan to start
- You need WCAG 2.1 AA (chat box) coverage
- Flat tiers pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Pure Chat | Smartsupp |
|---|---|---|
| Visibility score | 0.3% | 1.7% |
| Change vs last week | down−0.4% | down−0.1% |
| Rank in Live Chat & AI Support | #38 | #23 |
| Share of voice | 0.2% | 0.4% |
| Mentions this run | 1 | 2 |
| Positive in AI answers | 50% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Pure Chat −0.39999999999999997pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Smartsupp leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
Pure ChatSmartsupp
Head to head in AI answers
0 engine answers name both brands
0Pure Chat ranked higher
0Smartsupp ranked higher
Features, pricing & fit
| Dimension | Pure Chat | Smartsupp |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $39 per seat / mo | Free; paid from $17 / mo |
| Free plan | No · 30-day trial | Yes |
| Deployment | — | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | — | 60+ |
| Compliance | — | WCAG 2.1 AA (chat box) |
| Support | Email: support@purechat.com | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 2012 | 2013 |
| Headquarters | Scottsdale, Arizona | Brno, Czech Republic |
| Employees | 11–50 | 11–50 |
| Funding | Seed · $2M raised | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | Entrepreneurs and small teams that want to have better conversations with leads and customers. | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
Pure Chat
Growth$39month, billed annually (includes 4 users)
PRO$79month, billed annually (includes 10 users)
Smartsupp
Free$0month
Solo$17month, billed annually
Plus$25month, billed annually
Expert$83month, billed annually
Ultimate$280month (starts at)
Pros and cons
Themes from the AI answers that mention each brand
Pure Chat
- Streamlined, user-friendly live chat widget
- Free plan with multiple users and unlimited chats
- Mobile apps for answering chats on the go
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Pure Chat vs Smartsupp”, https://slateindex.ai/compare/pure-chat-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.