Pure ChatThe easiest & fastest way to add live chat to your website.
vs
Yellow.aiAI Agents for CX and EX Automation
Comparison · Live Chat & AI Support · weekly run Nov 3
Pure Chat vs Yellow.ai
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Pure Chat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 0.3 versus 0.3 for Yellow.ai.
Choose Pure Chat if…
- AI answers describe it more positively (50% vs 0% positive)
- Per seat pricing suits your budget better than usage-based
- Streamlined, user-friendly live chat widget
- Free plan with multiple users and unlimited chats
Choose Yellow.ai if…
- You want a free plan to start
- You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or SOC 2 Type II or HIPAA or PCI-DSS v4.0.1 or CCPA coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Usage-based pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Pure Chat | Yellow.ai |
|---|---|---|
| Visibility score | 0.3% | 0.3% |
| Change vs last week | down−0.4% | down−1.5% |
| Rank in Live Chat & AI Support | #38 | #40 |
| Share of voice | 0.2% | 0.2% |
| Mentions this run | 1 | 1 |
| Positive in AI answers | 50% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Pure Chat −0.39999999999999997pp · Yellow.ai −1.5pp over 1 weekly runs.
Engine by engine
Pure Chat leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
Pure ChatYellow.ai
Head to head in AI answers
0 engine answers name both brands
0Pure Chat ranked higher
0Yellow.ai ranked higher
Features, pricing & fit
| Dimension | Pure Chat | Yellow.ai |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | $39 per seat / mo | Contact sales |
| Free plan | No · 30-day trial | Yes |
| Integrations | — | 150+ |
| Compliance | — | ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA |
| Support | Email: support@purechat.com | — |
| Founded | 2012 | 2016 |
| Headquarters | Scottsdale, Arizona | San Mateo, California, USA |
| Employees | 11–50 | 1,001–5,000 |
| Funding | Seed · $2M raised | Incubator/accelerator (Plug and Play Japan) · $102M raised |
| Best for | Entrepreneurs and small teams that want to have better conversations with leads and customers. | Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service |
Plans side by side
Pure Chat
Growth$39month, billed annually (includes 4 users)
PRO$79month, billed annually (includes 10 users)
Pros and cons
Themes from the AI answers that mention each brand
Pure Chat
- Streamlined, user-friendly live chat widget
- Free plan with multiple users and unlimited chats
- Mobile apps for answering chats on the go
Yellow.ai
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Pure Chat vs Yellow.ai”, https://slateindex.ai/compare/pure-chat-vs-yellow-ai, data of Nov 3, 2026. Licence: CC BY 4.0.