ShelfNext-generation knowledge and governance platform for accurate GenAI answers.
vs
StonlyThe knowledge platform for better, faster customer service
Comparison · Knowledge Management · weekly run Nov 3
Shelf vs Stonly
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Stonly is the stronger AI pick in Knowledge Management: it has a visibility score of 4.5 versus 1.5 for Shelf, and ranks ahead in 0% of the answers that name both.
Choose Shelf if…
- AI answers describe it more positively (67% vs 62% positive)
- You need SOC 2 Type II or CCPA coverage
- Recommended by analysts for knowledge management
- Suited to customer-service and contact-center knowledge management
Choose Stonly if…
- You want the brand AI engines rank higher (4.5 vs 1.5)
- You need HIPAA or SOC 2 Type 2 coverage
- Interactive, step-by-step guides
- Customer service knowledge management
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Shelf | Stonly |
|---|---|---|
| Visibility score | 1.5% | 4.5% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #38 | #19 |
| Share of voice | 0.7% | 1.6% |
| Mentions this run | 4 | 8 |
| Positive in AI answers | 67% | 62% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Shelf 0pp · Stonly 0pp over 0 weekly runs.
Engine by engine
Stonly leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
ShelfStonly
Head to head in AI answers
2 engine answers name both brands
2Shelf ranked higher
0Stonly ranked higher
| Prompt | Engine | Shelf | Stonly |
|---|---|---|---|
| Which Knowledge Management vendors do analysts recommend? | ChatGPT | #13 | #14 |
| Official website of the top knowledge management tool vendors | ChatGPT | #15 | #16 |
Features, pricing & fit
| Dimension | Shelf | Stonly |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | Contact sales |
| Free plan | — | Yes |
| Deployment | Cloud-hosted on AWS, with data centers in the US, Canada and EU | — |
| Compliance | SOC 2 Type II, GDPR, CCPA | HIPAA, GDPR, SOC 2 Type 2 |
| Support | Contact form on the website, Developer portal with API specs, cookbooks and SDKs | Priority support, Dedicated customer success |
| Founded | — | 2018 |
| Headquarters | New York City, NY, United States | Paris, France |
| Employees | 51–200 | 51–200 |
| Funding | Series B · $61M raised | Series A · $26M raised |
| Best for | Business and knowledge management teams that need governed enterprise knowledge, and technical teams that want a data layer under their own AI applications. | Customer support teams that need step-by-step guidance for agents and self-serve knowledge for customers |
Plans side by side
Shelf
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Shelf
- Recommended by analysts for knowledge management
- Suited to customer-service and contact-center knowledge management
- Recommended for vendor landscape and competitive intelligence databases
Stonly
- Interactive, step-by-step guides
- Customer service knowledge management
- Dynamic knowledge bases that adapt to user actions
- Highly rated, frequently recommended vendor
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Shelf vs Stonly”, https://slateindex.ai/compare/shelf-vs-stonly, data of Nov 3, 2026. Licence: CC BY 4.0.