Smartsheet vs Zapier

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Smartsheet is the stronger AI pick in Project Management: it has a visibility score of 20.8 versus 3.3 for Zapier, and ranks ahead in 67% of the answers that name both.

Choose Smartsheet if…

You want the brand AI engines rank higher (20.8 vs 3.3)
You want a lower entry price ($12 vs $19.99)
AI answers describe it more positively (36% vs 29% positive)
You need SOC 2 or ISO 27001 or FedRAMP or HIPAA (BAA) coverage

Choose Zapier if…

You want a free plan to start
You need SOC 2 Type II or SOC 3 or CCPA coverage
Usage-based pricing suits your budget better than per seat
Easy to use and integrates with thousands of apps

AI visibility side by side

Latest weekly run · Nov 3

Metric	Smartsheet	Zapier
Visibility score	20.8%	3.3%
Change vs last week	New	New
Rank in Project Management	#6	#23
Share of voice	6.3%	1.7%
Mentions this run	35	9
Positive in AI answers	36%	29%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Smartsheet 0pp · Zapier 0pp over 0 weekly runs.

Engine by engine

Smartsheet leads on 3 of 3 engines

ChatGPT

25.6%

AI Mode

17%

3.3%

Perplexity

19.8%

3.7%

SmartsheetZapier

Head to head in AI answers

3 engine answers name both brands

2Smartsheet ranked higher

1Zapier ranked higher

Prompt	Engine	Smartsheet	Zapier
Best project management tool for enterprise	Perplexity	#1	#11
Best project management tool with AI features	Perplexity	#9	#7
Official website of the top project management tool vendors	ChatGPT	#6	#20

Features, pricing & fit

Dimension	Smartsheet	Zapier
Pricing model	Per seat	Usage-based
Entry price	$12 per seat / mo	Free; paid from $19.99 / mo
Free plan	No · 30-day trial	Yes
Deployment	Cloud-based	Multi-tenant cloud
Integrations	—	9000+
Compliance	SOC 2, ISO 27001, GDPR, FedRAMP, HIPAA (BAA)	SOC 2 Type II, SOC 3, GDPR, CCPA
Support	Help and learning content, Smartsheet Community, Web-based ticketing, Smartsheet University (add-on)	Email support, Live chat on Professional plans from the 2,000 task tier, Priority support on Team and Enterprise, Technical Account Manager on set thresholds or as an add-on
Founded	2005	2011
Headquarters	Bellevue, Washington, USA	San Francisco, CA
Employees	1,001–5,000	501–1,000
Funding	Post-IPO equity round	Equity crowdfunding
Best for	Organizations running project, portfolio and operational work at scale, including enterprise PMOs.	Businesses from first-time founders to the Fortune 500 that want AI and automation across many apps.