StonlyThe knowledge platform for better, faster customer service
vs
ZendeskAI-powered customer service platform
Comparison · Knowledge Management · weekly run Nov 3
Stonly vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zendesk is the stronger AI pick in Knowledge Management: it has a visibility score of 9.4 versus 4.5 for Stonly, and ranks ahead in 50% of the answers that name both.
Choose Stonly if…
- You want a free plan to start
- AI answers describe it more positively (62% vs 34% positive)
- You need HIPAA or GDPR or SOC 2 Type 2 coverage
- Flat tiers pricing suits your budget better than per seat
Choose Zendesk if…
- You want the brand AI engines rank higher (9.4 vs 4.5)
- You need SOC 2 Type II or ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
- You prefer a larger, established vendor (5,000+ employees)
- Per seat pricing suits your budget better than flat tiers
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Stonly | Zendesk |
|---|---|---|
| Visibility score | 4.5% | 9.4% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #19 | #11 |
| Share of voice | 1.6% | 3.7% |
| Mentions this run | 8 | 20 |
| Positive in AI answers | 62% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Stonly 0pp · Zendesk 0pp over 0 weekly runs.
Engine by engine
Zendesk leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
StonlyZendesk
Head to head in AI answers
4 engine answers name both brands
2Stonly ranked higher
2Zendesk ranked higher
| Prompt | Engine | Stonly | Zendesk |
|---|---|---|---|
| Top knowledge management tool options for B2B SaaS companies | AI Mode | #2 | #8 |
| Which Knowledge Management vendors do analysts recommend? | ChatGPT | #14 | #10 |
| Which knowledge management tool offers a free trial? | Perplexity | #2 | #6 |
| Official website of the top knowledge management tool vendors | ChatGPT | #16 | #8 |
Features, pricing & fit
| Dimension | Stonly | Zendesk |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Contact sales | $19 per seat / mo |
| Free plan | Yes | No |
| Deployment | — | Cloud (SaaS) |
| Integrations | — | 1800+ |
| Compliance | HIPAA, GDPR, SOC 2 Type 2 | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | Priority support, Dedicated customer success | Help Center, Community, Partners |
| Founded | 2018 | 2007 |
| Headquarters | Paris, France | San Francisco, California, United States |
| Employees | 51–200 | 5,000+ |
| Funding | Series A · $26M raised | Take-private (Hellman & Friedman, Permira) |
| Best for | Customer support teams that need step-by-step guidance for agents and self-serve knowledge for customers | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Stonly
- Interactive, step-by-step guides
- Customer service knowledge management
- Dynamic knowledge bases that adapt to user actions
- Highly rated, frequently recommended vendor
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Stonly vs Zendesk”, https://slateindex.ai/compare/stonly-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.