Intercom vs Yellow.ai
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Intercom is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 46.2 versus 0.3 for Yellow.ai, and ranks ahead in 100% of the answers that name both.
Choose Intercom if…
- You want the brand AI engines rank higher (46.2 vs 0.3)
- You need more native integrations (450+ vs 150+)
- AI answers describe it more positively (41% vs 0% positive)
- You need ISO 27001 or ISO 42001 or ISO 27701 or AIUC-1 or GDPR coverage
Choose Yellow.ai if…
- You want a free plan to start
- You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or HIPAA or PCI-DSS v4.0.1 coverage
- Usage-based pricing suits your budget better than per seat
- Strong for large-scale conversational AI and contact-center automation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Intercom | Yellow.ai |
|---|---|---|
| Visibility score | 46.2% | 0.3% |
| Change vs last week | up+2% | down−1.5% |
| Rank in Live Chat & AI Support | #2 | #40 |
| Share of voice | 10.1% | 0.2% |
| Mentions this run | 48 | 1 |
| Positive in AI answers | 41% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Intercom +1.9000000000000057pp · Yellow.ai −1.5pp over 1 weekly runs.
Engine by engine
Intercom leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Intercom | Yellow.ai |
|---|---|---|---|
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #1 | #13 |
Features, pricing & fit
| Dimension | Intercom | Yellow.ai |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | $29 per seat / mo | Contact sales |
| Free plan | No · 14-day trial | Yes |
| Deployment | Cloud (SaaS), with US, EU and AU data hosting | — |
| Integrations | 450+ | 150+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 42001, ISO 27701, AIUC-1, GDPR, CCPA | ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA |
| Founded | 2011 | 2016 |
| Headquarters | San Francisco, California, United States | San Mateo, California, USA |
| Employees | 1,001–5,000 | 1,001–5,000 |
| Funding | Debt financing · $242M raised | Incubator/accelerator (Plug and Play Japan) · $102M raised |
| Best for | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service |
Plans side by side
Intercom
Pros and cons
Themes from the AI answers that mention each brand
Intercom
- AI-first customer support with the Fin AI agent
- Strong for in-app messaging and product-led SaaS
- Unified conversation history for smooth handoffs to humans
- Lower per-seat cost when billed annually
- Praised as the best overall chat and AI experience
- Per-seat and usage-based AI charges can add up in cost
Yellow.ai
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Intercom vs Yellow.ai”, https://slateindex.ai/compare/intercom-vs-yellow-ai, data of Nov 3, 2026. Licence: CC BY 4.0.