Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| FreshworksTop pick | #1 | #4 | #2 | |
| Zendesk | #2 | #5 | #1 | |
| Zoho | #3 | #2 | #5 | |
| HubSpot | #6 | #3 | #3 | |
| Help Scout | #4 | #6 | #4 | |
| HelpDesk | — | #1 | — | |
| Jira Service Management | #5 | — | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
Freshworks is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
You can sign up for a help desk platform directly through the providers' websites. Here are some popular options, depending on what you need. 6 help desk platforms to consider Freshdesk Great for businesses managing customer support tickets, emails, and live chat. Free trial available
- Freshworks — Sign up for Freshdesk.
- Zendesk — Sign up for Zendesk.
- Zoho — Sign up for Zoho Desk.
- Help Scout — Sign up for Help Scout.
- Jira Service Management — Sign up for Jira Service Management.
- HubSpot New this week
Dropped from this engine’s shortlist this week: Intercom
You can sign up for a help desk platform directly through providers such as:
- HelpDesk — HelpDesk.com — 14-day free trial, no credit card required.
- Zoho — Zoho Desk — free trial with Free, Professional, and Enterprise plans.
- HubSpot — HubSpot Help Desk — free help desk and ticketing software.
- Freshworks — Freshdesk, Zendesk, or Help Scout — popular customer-support platforms with trial options.
- Zendesk — Freshdesk, Zendesk, or Help Scout — popular customer-support platforms with trial options.
- Help Scout — Freshdesk, Zendesk, or Help Scout — popular customer-support platforms with trial options. New this week
You can sign up directly on the official website of any major help desk or customer support platform . Most providers offer free trials or free tiers so you can test the system before committing.[](https://support.freshdesk.com/support/signup) Here are direct links to sign up for some of the most popular help desk platforms:
- Zendesk — Zendesk – Best for scalable, feature-rich omnichannel support and automation. New this week
- Freshworks — Most providers offer free trials or free tiers so you can test the system before committing.[](https://support.freshdesk.com/support/signup). New this week
- HubSpot — HubSpot Service Hub – Ideal if you want help desk ticketing tightly integrated with a CRM. New this week
- Help Scout — Help Scout – Known for a clean, email-like interface focused on team collaboration. New this week
- Zoho — Zoho Desk – A budget-friendly, highly customizable ticketing system.[](https://support.freshdesk.com/support/signup). New this week
Dropped from this engine’s shortlist this week: HelpDesk
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| helpdesk.com | Brand site · HelpDesk | 6 | Perplexity |
| hubspot.com | Brand site · HubSpot | 2 | ChatGPT, Perplexity |
| atlassian.com | Brand site · Jira Service Management | 1 | ChatGPT |
| bolddesk.com | Web | 1 | Perplexity |
| freshdesk.com | Web | 1 | Google AI Mode |
| freshworks.com | Brand site · Freshworks | 1 | ChatGPT |
| helpscout.com | Brand site · Help Scout | 1 | ChatGPT |
| microsoft.com | Web | 1 | Perplexity |
| ventureharbour.com | Web | 1 | Perplexity |
| zendesk.com | Brand site · Zendesk | 1 | ChatGPT |
| zoho.com | Brand site · Zoho | 1 | ChatGPT |