Birdeye
NewAI Coworkers for Multi-location Brands
#38 of 51 in Social Media Management200,000 customers (per prnewswire.com)
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
- Birdeye ranks #38 of 51 in Social Media Management with an AI visibility score of 0.3 (SlateIndex, Nov 2, 2026).
- Birdeye is most visible on ChatGPT (0.9) and least on Perplexity (0).
- AI engines name Birdeye in 1 of the 30 Social Media Management buyer prompts SlateIndex tracks.
- gartner.com is the source AI engines cite most in answers about Birdeye, with 2 citations.
About
Company details for Birdeye
Birdeye is software for multi-location brands that runs marketing, reputation and customer experience through AI agents. Its product suite covers online reviews, business listings, social publishing, AI search visibility, messaging, surveys and referrals, managed across every location from one platform. Customers connect it to systems such as practice management and EHR software. Birdeye is headquartered in Palo Alto, California and was founded in 2012. It ranks #38 of 51 in Social Media Management on SlateIndex and has a visibility score of 0.3 in the latest weekly run.
Founded in 2012 and headquartered in Palo Alto, California, the company employs 1,001–5,000 people. It has raised about $93M. Its differentiator: aI coworkers that orchestrate marketing, operations and customer experience agents across every location from one platform.
- Website
- birdeye.com
- Categories
- Social Media Management
- Company size
- 1,001–5,000 employees
- Headquarters
- Palo Alto, California
- Founded
- 2012
- Company type
- Private, venture-backed
- Funding
- Round led by World Innovation Lab and Trinity Ventures (date approximate) · $93M raised
- Customers
- 200,000 · per prnewswire.com/news-releases/birdeye-launches-search-ai-to-put-multi-location-brands-at-the-top-of-ai-answers-302544631.html
- Deployment
- Cloud, hosted on AWS in the United States
- Compliance
- SOC 2 Type II, ISO/IEC 27001:2022, HIPAA (BAA available), GDPR (DPA available), CCPA/CPRA
Read from linkedin.com, g2.com, facebook.com, birdeye.com, prnewswire.com, trust.birdeye.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 2 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Changes appear after the second weekly run in Social Media Management. Buffer leads the category at 57.6%.
Media
Website and product screenshots for Birdeye
AI mentions & citations
Recent answers that name Birdeye
Products & features
What Birdeye sells
Reviews AI
AI agents that automate review requests, responses and review marketing.
Social AI
AI agents that create and schedule posts, manage multi-location presence and engage customers across channels.
Listings AI
AI agents that build business profiles and improve local search visibility.
Search AI
Tracks and improves brand visibility in Google, ChatGPT and other AI answers.
Marketing Automation
AI agents that build and run email and SMS campaigns for each location.
Insights AI
Measures sentiment, benchmarks reputation and presence, and recommends actions.
Competitors AI
Identifies, benchmarks and analyzes competitors.
Reports AI
Tracks outcomes across search, social and reputation with an always-on reporting agent.
Messaging AI
AI agents that capture leads, segment audiences and run conversations across channels.
Chatbot AI
Engages website visitors and answers their questions.
Surveys AI
Collects customer feedback and analyzes sentiment.
Referrals
Runs referral campaigns and identifies top advocates.
Target market & buyers
Multi-location brands in healthcare, real estate, self storage, finance, dental, restaurants, legal, auto and retail.
Notable customers include Sunauto, Smile Brands, Orkin, The RealReal, JLL, Weill Cornell Medicine, APM, D4C Dental.
| Industry | Primary use case |
|---|---|
| Healthcare | Connects to practice management and EHR systems and to the sites patients use, to manage online presence and patient experience. |
| Veterinary care | Posts to social media across many locations at once while keeping each practice's voice. |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Series A, led by Trinity Ventures | 2016 | $8M |
| Early-stage round per SEC Form D filings (conflicts with the Series C figure) | 2022 | $50M |
| Series C, led by Accel-KKR | 2022 | $60M |
| Round led by World Innovation Lab and Trinity Ventures (date approximate) | — | $25M |
| Latest known round | Total raised |
|---|---|
| Round led by World Innovation Lab and Trinity Ventures (date approximate) | $93M |
Recent developments
- Apr 2026CompanyExpansion into Singapore
Birdeye announced expansion into Singapore. Headline only; the article body was not read.
- Mar 2026CompanyBirdeye Accelerates Enterprise Business
Headline only; the article body was not read.
- Sep 2025ProductAgentic Marketing Platform launch
Launched an Agentic Marketing Platform with 10 AI agents, including social publishing and engagement agents.
- Sep 2025ProductSearch AI launch
Launched Search AI for generative engine optimization, helping brands appear in AI answers.
- Jun 2025ProductSocial AI Publishing Agent
Introduced a Social AI Publishing Agent for social media.
Competitive landscape
How Birdeye compares with its top three alternatives
Birdeye most often appears alongside HubSpot, Hootsuite, Sprout Social in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Birdeye | 0.3% | 0.2% | New | Pricing not available |
| HubSpot | 73.1% | 13.1% | New | Free plan |
| Hootsuite | 57.5% | 10.8% | New | $99 / seat / mo |
| Sprout Social | 53.5% | 11.3% | New | $79 / seat / mo |
| Zoho | 44.8% | 12.5% | up+5.4% | Pricing not available |
Cite as: SlateIndex, “Birdeye AI visibility profile”, https://slateindex.ai/brand/birdeye, data of Nov 2, 2026. Licence: CC BY 4.0.