Microsoft Dynamics 365 Customer Insights
NewNew to the index — the Microsoft Dynamics 365 Customer Insights profile is being built from its website.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
- Microsoft Dynamics 365 Customer Insights ranks #19 of 46 in Marketing Automation with an AI visibility score of 5.5 (SlateIndex, Nov 2, 2026).
- Microsoft Dynamics 365 Customer Insights is most visible on ChatGPT (9.1) and least on Perplexity (0).
- AI engines name Microsoft Dynamics 365 Customer Insights in 8 of the 30 Marketing Automation buyer prompts SlateIndex tracks.
- gartner.com is the source AI engines cite most in answers about Microsoft Dynamics 365 Customer Insights, with 12 citations.
About
Company details for Microsoft Dynamics 365 Customer Insights
Customer Insights is a customer data platform from Microsoft with a unified customer profile and AI features, built on Microsoft Azure. It consists of two applications: Customer Insights – Data, the CDP, and Customer Insights – Journeys, which handles journey orchestration and was formerly known as Dynamics 365 Marketing. Licensing is prepaid capacity pooled at the tenant level, with no prerequisite purchase required. It ranks #19 of 46 in Marketing Automation on SlateIndex and has a visibility score of 5.5 in the latest weekly run.
Its differentiator: native integration with Microsoft products such as Dynamics 365 Sales, Azure Synapse, Power BI and Azure Machine Learning.
- Website
- microsoft.com
- Categories
- Marketing Automation
- Company size
- 5,000+ employees
- Headquarters
- Redmond, Washington
- Company type
- Division of Microsoft
- Deployment
- Cloud, built on Microsoft Azure
Read from graphiq.ai, gartner.com, learn.microsoft.com, en.wikipedia.org · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 2 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Changes appear after the second weekly run in Marketing Automation. HubSpot leads the category at 73.1%.
AI mentions & citations
Recent answers that name Microsoft Dynamics 365 Customer Insights
What should a marketing automation platform integrate with?
How do I choose a marketing automation platform for a mid-market team?
Data Integration and CRM Sync: Ensure seamless, bidirectional synchronization with your primary CRM (e.g., Salesforce, HubSpot CRM, Microsoft Dynamics).
What are the pros and cons of Salesforce?
Compare Salesforce to alternative CRMs (like HubSpot or Microsoft Dynamics)
What are the pros and cons of Salesforce?
How do companies automate campaigns and nurture leads without a dedicated tool?
Best marketing automation platform for enterprise
Microsoft Dynamics 365 Customer Insights
How do companies automate campaigns and nurture leads without a dedicated tool?
Email Infrastructure (ESPs) : Send mass emails or trigger sequences via bulk tools like Mailchimp, MailerLite , or the mass-email features built into Google Workspace or Microsoft 365 (with strict daily sending limits).
Which marketing automation vendors do analysts recommend?
Products & features
What Microsoft Dynamics 365 Customer Insights sells
Customer Insights – Data
Customer data platform with a unified customer profile and AI features.
Customer Insights – Journeys
Journey orchestration for marketing, formerly known as Dynamics 365 Marketing.
Strengths engines cite
- advanced segmentation
- deep CRM integrations
- comprehensive campaign canvas
Funding & recent developments
Funding
| Latest known round | Total raised |
|---|---|
| — | — |
Recent developments
- Oct 2025ProductCopilot-powered voice conversations in Journeys reach general availability
Copilot-powered voice conversations in Customer Insights – Journeys became generally available.
- Oct 2025ProductExport of segment audiences to ad platforms and advanced merge preferences generally available
Generally available in Customer Insights – Data.
- Aug 2025ProductJourneys public IP addresses updated in all regions
Public IP addresses for Customer Insights – Journeys were updated in all regions.
- Jul 2025ProductVirtual network support added for Power Platform
Customer Insights – Data added virtual network support for Power Platform.
Competitive landscape
How Microsoft Dynamics 365 Customer Insights compares with its top three alternatives
Microsoft Dynamics 365 Customer Insights most often appears alongside HubSpot, Salesforce, Adobe Marketo Engage in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Microsoft Dynamics 365 Customer Insights | 5.5% | 2.2% | New | Pricing not available |
| HubSpot | 73.1% | 13.1% | New | Free plan |
| Salesforce | 46.2% | 9.6% | New | Pricing not available |
| Adobe Marketo Engage | 31.1% | 7.6% | New | Pricing not available |
| ActiveCampaign | 44% | 9.3% | New | Contact sales |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 0% · Neutral 100% · Mixed 0% of 1 engine answers that mention Microsoft Dynamics 365 Customer Insights
Praised for
- advanced segmentation
- deep CRM integrations
- comprehensive campaign canvas
Criticised for
Cite as: SlateIndex, “Microsoft Dynamics 365 Customer Insights AI visibility profile”, https://slateindex.ai/brand/microsoft-dynamics-365-customer-insights, data of Nov 2, 2026. Licence: CC BY 4.0.