Microsoft Dynamics 365 Customer Insights alternatives: top competitors compared
Named alongside Microsoft Dynamics 365 Customer Insights
HubSpotBest forStartups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM.100% of Microsoft Dynamics 365 Customer Insights answersSalesforceBest forBusinesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform86% of Microsoft Dynamics 365 Customer Insights answersAdobe Marketo Engage71% of Microsoft Dynamics 365 Customer Insights answersActiveCampaignBest forSmall teams and growing businesses that want AI to run everyday email, SMS and WhatsApp marketing50% of Microsoft Dynamics 365 Customer Insights answers
Data from SlateIndex weekly runs
Microsoft Dynamics 365 Customer Insights has a visibility score of 5.5 in Marketing Automation, #19 of 46. AI answers that name Microsoft Dynamics 365 Customer Insights most often also name these 4.
Quick reference
| Alternative | Best for | Starting price | Visibility | Key differentiator |
|---|---|---|---|---|
| HubSpot | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Free; paid from $7 per seat / mo | 73.1% | All hubs share one Smart CRM database, with a free tier that never expires. |
| Salesforce | Businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform | — | 46.2% | One unified platform combining CRM apps, data, and AI agents |
| Adobe Marketo Engage | — | — | 31.1% | — |
| ActiveCampaign | Small teams and growing businesses that want AI to run everyday email, SMS and WhatsApp marketing | Contact sales | 44% | Active Intelligence, an AI layer that builds, tests and reports on campaigns from the account's own data and waits for approval before changes go live |
HubSpot suits startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM..
Quick facts
- Free; paid from $7 per seat / mo · per seat
- Free plan available
- 73.1% visibility score · #1 in Marketing Automation
- 2000+ native integrations
Key features
- Marketing Hub — Marketing automation software for lead generation, campaigns and analytics.
- Sales Hub — Sales software for prospecting, pipeline management, sequences and forecasting.
- Service Hub — Customer service software with help desk workspace, ticketing, knowledge base and customer success tools.
- Content Hub — Content marketing software for websites, landing pages, blogs and podcasts.
HubSpot vs Microsoft Dynamics 365 Customer Insights
| Dimension | HubSpot | Microsoft Dynamics 365 Customer Insights |
|---|---|---|
| Visibility score | 73.1% | 5.5% |
| Pricing model | Per seat | — |
| Entry price | Free; paid from $7 per seat / mo | — |
| Free plan | Yes | — |
| Trial | Free plan available | — |
Pros
- intuitive, user-friendly interface
- generous free tier
- all-in-one CRM and marketing platform
- tight CRM integration for live chat and service
- good fit for startups and small businesses
Cons
- higher-tier costs and onboarding fees
- higher month-to-month pricing than annual plans
Salesforce suits businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform.
Quick facts
- Pricing not available
- 46.2% visibility score · #1 in Field Service Management
Key features
- Agentforce — Platform for building, deploying and running AI agents for customers and employees.
- Sales Cloud — Sales pipeline, forecasting and sales process management.
- Service Cloud — Customer support case management across channels.
- Marketing Cloud — Building and personalizing campaigns and customer journeys.
Salesforce vs Microsoft Dynamics 365 Customer Insights
| Dimension | Salesforce | Microsoft Dynamics 365 Customer Insights |
|---|---|---|
| Visibility score | 46.2% | 5.5% |
| Pricing model | — | — |
| Entry price | — | — |
| Free plan | — | — |
| Trial | — | — |
Pros
- Powerful reporting, automation and customisation
- Market leader and gold standard CRM
- Deep ecosystem and strong CRM integrations
- Built for large enterprises and scaling
- Free trial to test its features
Cons
- Requires a dedicated administrator to manage
- High enterprise pricing
- Heavy, slow implementation that suits large budgets
Adobe Marketo Engage is ranked #4 in Marketing Automation.
Quick facts
- Pricing not available
- 31.1% visibility score · #4 in Marketing Automation
Key features
- Marketo Engage — Marketing automation platform covering content personalization, cross-channel engagement, experience automation, sales partnership and marketing impact analytics.
Adobe Marketo Engage vs Microsoft Dynamics 365 Customer Insights
| Dimension | Adobe Marketo Engage | Microsoft Dynamics 365 Customer Insights |
|---|---|---|
| Visibility score | 31.1% | 5.5% |
| Pricing model | — | — |
| Entry price | — | — |
| Free plan | — | — |
| Trial | — | — |
Pros
- enterprise-grade scalability
- sophisticated multi-channel customer journeys
- advanced lead scoring and account-based marketing
- multi-touch attribution
- deep CRM integration
Cons
- complexity that is hard to manage
- high cost and custom-negotiated pricing
- demanding implementation needing technical operations resources
ActiveCampaign suits small teams and growing businesses that want AI to run everyday email, SMS and WhatsApp marketing.
Quick facts
- Contact sales · flat tiers
- 44% visibility score · #2 in Marketing Automation
- 1000+ native integrations
Key features
- ActiveCampaign — Marketing automation platform for email, SMS, WhatsApp, CRM and reporting
- Active Intelligence — AI layer that drafts campaigns, audits accounts and answers marketing questions
- Postmark — Transactional email service for password resets, notifications and confirmations
ActiveCampaign vs Microsoft Dynamics 365 Customer Insights
| Dimension | ActiveCampaign | Microsoft Dynamics 365 Customer Insights |
|---|---|---|
| Visibility score | 44% | 5.5% |
| Pricing model | Flat tiers | — |
| Entry price | Contact sales | — |
| Free plan | No | — |
| Trial | — | — |
Pros
- advanced marketing automation
- deep CRM integration
- behavioral and lifecycle automation
- strong email marketing platform
- affordable pricing with annual discount
Cons
- charges for total stored prospect records
How to choose
Match the pricing model to your cost driver: headcount, usage or features.
| Platform | Pricing model | Starting price |
|---|---|---|
| Microsoft Dynamics 365 Customer Insights | — | — |
| HubSpot | Per seat | Free; paid from $7 per seat / mo |
| Salesforce | — | — |
| Adobe Marketo Engage | — | — |
| ActiveCampaign | Flat tiers | Contact sales |
More alternatives
Ranked by how often AI answers name them alongside Microsoft Dynamics 365 Customer Insights in the latest weekly run.