3CXEnterprise phone system with integrated AI at an unbeatable price
vs
Bitrix24Free online workspace for your business: CRM, tasks, online meetings, and more.
Comparison · Contact Center · weekly run Nov 3
3CX vs Bitrix24
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Bitrix24 is the stronger AI pick in Contact Center: it has a visibility score of 0.9 versus 0.4 for 3CX, and ranks ahead in 100% of the answers that name both.
Choose 3CX if…
- You need a self-hosted or on-premises option
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
Choose Bitrix24 if…
- You want the brand AI engines rank higher (0.9 vs 0.4)
- AI answers describe it more positively (25% vs 12% positive)
- You prefer a larger, established vendor (501–1,000 employees)
- All-in-one workspace combining CRM and collaboration
AI visibility side by side
Latest weekly run · Nov 3
| Metric | 3CX | Bitrix24 |
|---|---|---|
| Visibility score | 0.4% | 0.9% |
| Change vs last week | down−0.6% | down−1.4% |
| Rank in Contact Center | #39 | #36 |
| Share of voice | 0.2% | 0.2% |
| Mentions this run | 1 | 1 |
| Positive in AI answers | 12% | 25% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
3CX −0.7000000000000001pp · Bitrix24 −1.4pp over 1 weekly runs.
Engine by engine
Bitrix24 leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
3CXBitrix24
Head to head in AI answers
1 engine answers name both brands
03CX ranked higher
1Bitrix24 ranked higher
| Prompt | Engine | 3CX | Bitrix24 |
|---|---|---|---|
| Is there a free contact center platform for small teams? | AI Mode | #6 | #3 |
Features, pricing & fit
| Dimension | 3CX | Bitrix24 |
|---|---|---|
| Pricing model | Flat tiers | Flat tiers |
| Entry price | Free; paid from $300 / mo | Contact sales |
| Free plan | Yes | Yes |
| Deployment | Hosted by 3CX, on-premise, or self-hosted in your own private cloud | Cloud (AWS, US or EU) and on-premise |
| Integrations | — | 850+ |
| Support | Free tech support questions via the website, Help forum, Partner network | Customer support chats and tickets, Certified partner network, Demos and webinars |
| Founded | 2005 | 2012 |
| Headquarters | Nicosia, Cyprus | Alexandria, Virginia, United States |
| Employees | 51–200 | 501–1,000 |
| Funding | Latest round listed as Other Investors | Other Investors (Zendesk Ventures) |
| Best for | Companies with 25+ users that want a self-managed phone system with integrated AI | Businesses that want CRM, project management, communication and HR tools in one workspace at a flat price |
Plans side by side
3CX
Free (StartUP)$0year, up to 10 users incl. hosting
Basic$300year (8 simultaneous calls; scales with SC tier)
Pro$395year (8 simultaneous calls; scales with SC tier)
AI$575year (8 simultaneous calls; scales with SC tier)
Pros and cons
Themes from the AI answers that mention each brand
3CX
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
- good fit for small and midsize businesses
- core omnichannel communications such as live chat and call routing
- suitability depends on business size, budget and IT resources
- may not suit needs for a dedicated enterprise omnichannel contact center
Bitrix24
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
- Feature-heavy CRM with task management
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “3CX vs Bitrix24”, https://slateindex.ai/compare/3cx-vs-bitrix24, data of Nov 3, 2026. Licence: CC BY 4.0.