AdaLive Chat & AI Support
vs
CrispThe AI customer support platform for every business
Comparison · Live Chat & AI Support · weekly run Nov 3
Ada vs Crisp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 1.5 for Ada, and ranks ahead in 100% of the answers that name both.
Choose Ada if…
- Cited by major analyst firms as a top-tier choice for automated customer service
- Strong fit for large-scale conversational AI and enterprise deployments
- Best for large-scale AI automation
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 1.5)
- AI answers describe it more positively (57% vs 33% positive)
- Free plan for two seats
- Shared inbox for small teams
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Ada | Crisp |
|---|---|---|
| Visibility score | 1.5% | 22.9% |
| Change vs last week | up+0.6% | down−1.4% |
| Rank in Live Chat & AI Support | #26 | #7 |
| Share of voice | 0.6% | 6.6% |
| Mentions this run | 3 | 32 |
| Positive in AI answers | 33% | 57% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Ada +0.6pp · Crisp −1.4000000000000021pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
AdaCrisp
Head to head in AI answers
2 engine answers name both brands
0Ada ranked higher
2Crisp ranked higher
| Prompt | Engine | Ada | Crisp |
|---|---|---|---|
| Compare the leading Live Chat & AI Support platforms | ChatGPT | #10 | #8 |
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #12 | #7 |
Features, pricing & fit
| Dimension | Ada | Crisp |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | Free; paid from $45 / mo |
| Free plan | — | Yes |
| Deployment | Managed, SaaS-style platform | Hosted cloud software (SaaS) |
| Integrations | — | 100+ |
| Support | — | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan |
| Founded | 2016 | 2015 |
| Headquarters | Toronto | Nantes, France |
| Employees | — | 11–50 |
| Funding | Series C · $200M raised | Bootstrapped |
| Best for | — | Small and medium-sized businesses looking for AI-powered omnichannel customer support software |
Plans side by side
Ada
Pricing not available.
Crisp
Free$0month, per workspace
Mini$45month, per workspace
Essentials$95month, per workspace
Plus$295month, per workspace
EnterpriseCustomcustom
Pros and cons
Themes from the AI answers that mention each brand
Ada
- Cited by major analyst firms as a top-tier choice for automated customer service
- Strong fit for large-scale conversational AI and enterprise deployments
- Best for large-scale AI automation
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Ada vs Crisp”, https://slateindex.ai/compare/ada-vs-crisp, data of Nov 3, 2026. Licence: CC BY 4.0.