Avaya vs Dialpad

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Dialpad is the stronger AI pick in Contact Center: it has a visibility score of 14.5 versus 3.2 for Avaya, and ranks ahead in 50% of the answers that name both.

Choose Avaya if…

You need a self-hosted or on-premises option
You need PCI or HIPAA or SOC 2 or ISO 27001 or ISO 27017 or ISO 27018 or FedRAMP Moderate or DoD IL4 High coverage
You prefer a larger, established vendor (5,000+ employees)
Market leader in on-premises contact centers

Choose Dialpad if…

You want the brand AI engines rank higher (14.5 vs 3.2)
AI answers describe it more positively (45% vs 20% positive)
You need SOC 2 Type II or HIPAA-ready (Business Associate Agreement available) or GDPR (Data Processing Agreement available) or CSA STAR registry member or ISO 27001:2022 or ISO 27017:2015 or ISO 27018:2019 coverage
Built-in AI tools such as real-time transcription, agent assist and coaching

AI visibility side by side

Latest weekly run · Nov 3

Metric	Avaya	Dialpad
Visibility score	3.2%	14.5%
Change vs last week	up+1.2%	up+4%
Rank in Contact Center	#25	#11
Share of voice	1%	3.9%
Mentions this run	6	22
Positive in AI answers	20%	45%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Avaya +1.2000000000000002pp · Dialpad +4pp over 1 weekly runs.

Engine by engine

Dialpad leads on 3 of 3 engines

ChatGPT

3.1%

13.1%

AI Mode

16.1%

Perplexity

4.6%

14.3%

AvayaDialpad

Head to head in AI answers

2 engine answers name both brands

1Avaya ranked higher

1Dialpad ranked higher

Prompt	Engine	Avaya	Dialpad
Official website of the top contact center platform vendors	ChatGPT	#16	#10
Official website of the top contact center platform vendors	Perplexity	#15	#16

Features, pricing & fit

Dimension	Avaya	Dialpad
Pricing model	—	Per seat
Entry price	—	$15 per seat / mo
Free plan	—	No · 14-day trial
Deployment	Cloud, hybrid or on-premises	Cloud-based
Compliance	PCI, HIPAA, SOC 2, ISO 27001, ISO 27017, ISO 27018, FedRAMP Moderate, DoD IL4 High	SOC 2 Type II, HIPAA-ready (Business Associate Agreement available), GDPR (Data Processing Agreement available), CSA STAR registry member, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019
Support	—	24/7 phone support on Advanced and Premium plans, Enterprise SLA on Premium plans, Help center at help.dialpad.com
Founded	2000	2011
Headquarters	Morristown, New Jersey, USA	San Ramon, California
Employees	5,000+	1,001–5,000
Funding	Chapter 11 emergence, owned by former creditors	Series F
Best for	Large enterprises and government agencies	Businesses that run customer support, sales, and team communications and want AI agents and human agents on one platform.