Bitrix24Free online workspace for your business: CRM, tasks, online meetings, and more.

EngageBayAll-in-one marketing, sales and support CRM for small businesses

Comparison · CRM · weekly run Nov 3

Bitrix24 vs EngageBay

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Bitrix24 is the stronger AI pick in CRM: it has a visibility score of 3.3 versus 1.4 for EngageBay, and ranks ahead in 100% of the answers that name both.

Choose Bitrix24 if…

You want the brand AI engines rank higher (3.3 vs 1.4)
You need more native integrations (850+ vs 250+)
You prefer a larger, established vendor (501–1,000 employees)
Flat tiers pricing suits your budget better than per seat

Choose EngageBay if…

AI answers describe it more positively (29% vs 25% positive)
You need GDPR coverage
Per seat pricing suits your budget better than flat tiers
Extreme affordability

AI visibility side by side

Latest weekly run · Nov 3

Metric	Bitrix24	EngageBay
Visibility score	3.3%	1.4%
Change vs last week	down−1.2%	down−0.4%
Rank in CRM	#18	#26
Share of voice	0.7%	0.5%
Mentions this run	3	2
Positive in AI answers	25%	29%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Bitrix24 −1.1000000000000005pp · EngageBay −0.5pp over 1 weekly runs.

Engine by engine

Bitrix24 leads on 3 of 3 engines

ChatGPT

2.9%

2.3%

AI Mode

3.1%

Perplexity

3.7%

Bitrix24EngageBay

Head to head in AI answers

1 engine answers name both brands

1Bitrix24 ranked higher

0EngageBay ranked higher

Prompt	Engine	Bitrix24	EngageBay
Is there a free CRM for small teams?	ChatGPT	#3	#4

Features, pricing & fit

Dimension	Bitrix24	EngageBay
Pricing model	Flat tiers	Per seat
Entry price	Contact sales	Free; paid from $14.99 per seat / mo
Free plan	Yes	Yes
Deployment	Cloud (AWS, US or EU) and on-premise	Cloud (SaaS)
Integrations	850+	250+
Compliance	—	GDPR
Support	Customer support chats and tickets, Certified partner network, Demos and webinars	Live chat, Email, Free onboarding sessions, Video tutorials
Founded	2012	2018
Headquarters	Alexandria, Virginia, United States	Wilmington, Delaware, United States
Employees	501–1,000	51–200
Funding	Other Investors (Zendesk Ventures)	Bootstrapped
Best for	Businesses that want CRM, project management, communication and HR tools in one workspace at a flat price	Small businesses and startups that want marketing, sales and support in one low-cost tool