ChatwootAI-powered, open-source customer support platform
vs
NetomiIntelligent experiences for the world's most ambitious companies
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatwoot vs Netomi
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Chatwoot is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.4 versus 1.4 for Netomi.
Choose Chatwoot if…
- You want the brand AI engines rank higher (2.4 vs 1.4)
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
Choose Netomi if…
- You need a self-hosted or on-premises option
- You need ISO 27001 or CCPA or PDPA or HIPAA or PCI DSS coverage
- deep generative AI integration and reinforcement learning
- automates complex multi-turn dialogues seamlessly across messaging channels
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | Netomi |
|---|---|---|
| Visibility score | 2.4% | 1.4% |
| Change vs last week | up+0.5% | New |
| Rank in Live Chat & AI Support | #19 | #28 |
| Share of voice | 1% | 0.4% |
| Mentions this run | 5 | 2 |
| Positive in AI answers | 22% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · Netomi +1.4pp over 1 weekly runs.
Engine by engine
Chatwoot leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwootNetomi
Head to head in AI answers
0 engine answers name both brands
0Chatwoot ranked higher
0Netomi ranked higher
Features, pricing & fit
| Dimension | Chatwoot | Netomi |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $19 per seat / mo | — |
| Free plan | Yes | — |
| Deployment | Self-hosted or Chatwoot Cloud | Cloud-based and on-premises |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II, ISO 27001, GDPR, CCPA, PDPA, HIPAA, PCI DSS |
| Support | Live chat on the website, Email hello@chatwoot.com | — |
| Founded | 2020 | 2015 |
| Headquarters | San Francisco, California, United States | San Mateo, CA |
| Employees | 11–50 | — |
| Funding | Seed · $2M raised | Seed, led by Y Combinator and Index Ventures · $160M raised |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | Large brands with medium-to-high complexity customer requests |
Plans side by side
Chatwoot
Hacker$0agent/month
Startups$19agent/month
Business$39agent/month
Enterprise$99agent/month
Netomi
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
Netomi
- deep generative AI integration and reinforcement learning
- automates complex multi-turn dialogues seamlessly across messaging channels
- AI-powered customer support
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs Netomi”, https://slateindex.ai/compare/chatwoot-vs-netomi, data of Nov 3, 2026. Licence: CC BY 4.0.