Chatwoot vs ProProfs Chat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Chatwoot is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.4 versus 1.5 for ProProfs Chat.
Choose Chatwoot if…
- You want the brand AI engines rank higher (2.4 vs 1.5)
- AI answers describe it more positively (22% vs 0% positive)
- You need SOC 2 Type II or GDPR coverage
- Free self-hosted option
Choose ProProfs Chat if…
No clear advantage in the published data.
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | ProProfs Chat |
|---|---|---|
| Visibility score | 2.4% | 1.5% |
| Change vs last week | up+0.5% | up+0.6% |
| Rank in Live Chat & AI Support | #19 | #24 |
| Share of voice | 1% | 0.7% |
| Mentions this run | 5 | 4 |
| Positive in AI answers | 22% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · ProProfs Chat +0.6pp over 1 weekly runs.
Engine by engine
Chatwoot leads on 2 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | Chatwoot | ProProfs Chat |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $19 per seat / mo | — |
| Free plan | Yes | — |
| Deployment | Self-hosted or Chatwoot Cloud | Web-based; added to a website by pasting a code snippet, and also available as a Shopify app. |
| Compliance | SOC 2 Type II, GDPR | — |
| Support | Live chat on the website, Email hello@chatwoot.com | — |
| Founded | 2020 | — |
| Headquarters | San Francisco, California, United States | Santa Monica, California |
| Employees | 11–50 | — |
| Funding | Seed · $2M raised | Financing (type and amount not stated) |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | Teams that want live chat and AI support agents on a website, including Shopify and Magento stores |
Plans side by side
Chatwoot
ProProfs Chat
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
ProProfs Chat
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs ProProfs Chat”, https://slateindex.ai/compare/chatwoot-vs-proprofs-chat, data of Nov 3, 2026. Licence: CC BY 4.0.