Chatwoot vs Zoho
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zoho is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 6.7 versus 2.4 for Chatwoot, and ranks ahead in 100% of the answers that name both.
Choose Chatwoot if…
- You need GDPR coverage
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
Choose Zoho if…
- You want the brand AI engines rank higher (6.7 vs 2.4)
- AI answers describe it more positively (50% vs 22% positive)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | Zoho |
|---|---|---|
| Visibility score | 2.4% | 6.7% |
| Change vs last week | up+0.5% | down−1.4% |
| Rank in Live Chat & AI Support | #19 | #11 |
| Share of voice | 1% | 2.6% |
| Mentions this run | 5 | 12 |
| Positive in AI answers | 22% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · Zoho −1.3999999999999995pp over 1 weekly runs.
Engine by engine
Zoho leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Chatwoot | Zoho |
|---|---|---|---|
| Official website of the top live chat tool vendors | ChatGPT | #15 | #10 |
| Official website of the top live chat tool vendors | Perplexity | #15 | #8 |
Features, pricing & fit
| Dimension | Chatwoot | Zoho |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $19 per seat / mo | — |
| Free plan | Yes | — |
| Deployment | Self-hosted or Chatwoot Cloud | Cloud (SaaS) |
| Compliance | SOC 2 Type II, GDPR | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type II |
| Support | Live chat on the website, Email hello@chatwoot.com | — |
| Founded | 2020 | 1996 |
| Headquarters | San Francisco, California, United States | Chennai, Tamil Nadu, India |
| Employees | 11–50 | 5,000+ |
| Funding | Seed · $2M raised | Bootstrapped |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | Businesses of all sizes, from startups to enterprises, wanting one suite for sales, support, finance and HR |
Plans side by side
Chatwoot
Zoho
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
Zoho
- Strong value for money and low cost
- Free tier for small teams
- Broad functionality and integrated app ecosystem
- Good customization options
- Scales well as businesses grow
- Less premium user experience
- Pricing varies dramatically across products
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs Zoho”, https://slateindex.ai/compare/chatwoot-vs-zoho, data of Nov 3, 2026. Licence: CC BY 4.0.