Comm100 vs tawk.to

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

tawk.to is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 27.6 versus 5.3 for Comm100, and ranks ahead in 100% of the answers that name both.

Choose Comm100 if…

You need a self-hosted or on-premises option
You need ISO 27001 or SOC 2 Type II or GDPR or CCPA or HIPAA or PCI DSS coverage
Per seat pricing suits your budget better than flat tiers
Highly customizable omnichannel live chat

Choose tawk.to if…

You want the brand AI engines rank higher (27.6 vs 5.3)
You want a free plan to start
AI answers describe it more positively (70% vs 50% positive)
You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage

AI visibility side by side

Latest weekly run · Nov 3

Metric	Comm100	tawk.to
Visibility score	5.3%	27.6%
Change vs last week	up+0.7%	down−4.3%
Rank in Live Chat & AI Support	#12	#6
Share of voice	2.1%	7.1%
Mentions this run	11	34
Positive in AI answers	50%	70%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Comm100 +0.7000000000000002pp · tawk.to −4.299999999999997pp over 1 weekly runs.

Engine by engine

tawk.to leads on 3 of 3 engines

ChatGPT

25.6%

AI Mode

2.6%

29.4%

Perplexity

13.3%

27.8%

Comm100tawk.to

Head to head in AI answers

6 engine answers name both brands

0Comm100 ranked higher

6tawk.to ranked higher

Prompt	Engine	Comm100	tawk.to
What are the best Live Chat & AI Support tools in 2026?	Perplexity	#13	#6
Compare the leading Live Chat & AI Support platforms	Perplexity	#11	#9
Best live chat tool with AI features	Perplexity	#10	#5
Which Live Chat & AI Support vendors do analysts recommend?	Perplexity	#10	#9
Official website of the top live chat tool vendors	AI Mode	#9	#7
Official website of the top live chat tool vendors	Perplexity	#16	#5

Features, pricing & fit

Dimension	Comm100	tawk.to
Pricing model	Per seat	Flat tiers
Entry price	$39 per seat / mo	Contact sales
Free plan	No · 30-day trial	Yes
Deployment	Cloud or on-premises	—
Integrations	—	50+
Compliance	ISO 27001, SOC 2 Type II, GDPR, CCPA, HIPAA, PCI DSS	EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance
Support	24/7 live chat, Email, Phone, Guided onboarding	24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to
Founded	2009	2012
Headquarters	Vancouver, British Columbia, Canada	Las Vegas, Nevada, US
Employees	51–200	201–500
Funding	—	Series B
Best for	Organizations that need AI-powered support across many channels, such as universities, gaming operators, government bodies, banks and healthcare providers.	Businesses of any size that want free live chat with unlimited team members and no per-seat fees.