Comm100 vs Yellow.ai
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Comm100 is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 5.3 versus 0.3 for Yellow.ai, and ranks ahead in 100% of the answers that name both.
Choose Comm100 if…
- You want the brand AI engines rank higher (5.3 vs 0.3)
- AI answers describe it more positively (50% vs 0% positive)
- You need a self-hosted or on-premises option
- You need ISO 27001 or GDPR or PCI DSS coverage
Choose Yellow.ai if…
- You want a free plan to start
- You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or PCI-DSS v4.0.1 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Usage-based pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Comm100 | Yellow.ai |
|---|---|---|
| Visibility score | 5.3% | 0.3% |
| Change vs last week | up+0.7% | down−1.5% |
| Rank in Live Chat & AI Support | #12 | #40 |
| Share of voice | 2.1% | 0.2% |
| Mentions this run | 11 | 1 |
| Positive in AI answers | 50% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Comm100 +0.7000000000000002pp · Yellow.ai −1.5pp over 1 weekly runs.
Engine by engine
Comm100 leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Comm100 | Yellow.ai |
|---|---|---|---|
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #10 | #13 |
Features, pricing & fit
| Dimension | Comm100 | Yellow.ai |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | $39 per seat / mo | Contact sales |
| Free plan | No · 30-day trial | Yes |
| Deployment | Cloud or on-premises | — |
| Integrations | — | 150+ |
| Compliance | ISO 27001, SOC 2 Type II, GDPR, CCPA, HIPAA, PCI DSS | ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA |
| Support | 24/7 live chat, Email, Phone, Guided onboarding | — |
| Founded | 2009 | 2016 |
| Headquarters | Vancouver, British Columbia, Canada | San Mateo, California, USA |
| Employees | 51–200 | 1,001–5,000 |
| Funding | — | Incubator/accelerator (Plug and Play Japan) · $102M raised |
| Best for | Organizations that need AI-powered support across many channels, such as universities, gaming operators, government bodies, banks and healthcare providers. | Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service |
Plans side by side
Comm100
Pros and cons
Themes from the AI answers that mention each brand
Comm100
- Highly customizable omnichannel live chat
- Secure digital engagement
- Compliance support such as HIPAA, PCI DSS, ISO 27001, SOC 2, and GDPR
- Suited to regulated and compliance-sensitive organizations
- Cloud and on-premises deployment options
Yellow.ai
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Comm100 vs Yellow.ai”, https://slateindex.ai/compare/comm100-vs-yellow-ai, data of Nov 3, 2026. Licence: CC BY 4.0.