Creatio vs Microsoft Dynamics 365
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Microsoft Dynamics 365 is the stronger AI pick in CRM: it has a visibility score of 30.7 versus 7 for Creatio, and ranks ahead in 100% of the answers that name both.
Choose Creatio if…
- AI answers describe it more positively (45% vs 29% positive)
- You need ISO/IEC 27001 or SOC 2 Type II coverage
- low-code process automation
- workflow automation combined with CRM
Choose Microsoft Dynamics 365 if…
- You want the brand AI engines rank higher (30.7 vs 7)
- You need ISO 27001 or ISO 27017 or ISO 27018 or ISO 27701 or ISO 9001 or SOC 1 or SOC 2 or SOC 3 coverage
- You prefer a larger, established vendor (5,000+ employees)
- Deep integration with the Microsoft ecosystem
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Creatio | Microsoft Dynamics 365 |
|---|---|---|
| Visibility score | 7% | 30.7% |
| Change vs last week | down−1.5% | up+10.7% |
| Rank in CRM | #12 | #5 |
| Share of voice | 2.5% | 7.5% |
| Mentions this run | 12 | 35 |
| Positive in AI answers | 45% | 29% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Creatio −1.5pp · Microsoft Dynamics 365 +10.7pp over 1 weekly runs.
Engine by engine
Microsoft Dynamics 365 leads on 3 of 3 engines
Head to head in AI answers
7 engine answers name both brands
| Prompt | Engine | Creatio | Microsoft Dynamics 365 |
|---|---|---|---|
| What are the best CRM tools in 2026? | Perplexity | #10 | #8 |
| Best CRM for enterprise | AI Mode | #6 | #2 |
| Alternatives to the most popular CRM | Perplexity | #8 | #4 |
| Best CRM with AI features | Perplexity | #8 | #3 |
| Which CRM vendors do analysts recommend? | ChatGPT | #6 | #2 |
| Which CRM vendors do analysts recommend? | AI Mode | #6 | #2 |
| Official website of the top CRM vendors | ChatGPT | #10 | #3 |
Features, pricing & fit
| Dimension | Creatio | Microsoft Dynamics 365 |
|---|---|---|
| Deployment | Cloud | — |
| Compliance | ISO/IEC 27001, SOC 2 Type II | ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 9001, SOC 1, SOC 2, SOC 3 |
| Support | Support plans, Academy, Partner network | Technical support, Community, Documentation, Partner network |
| Founded | 2014 | — |
| Headquarters | Boston, Massachusetts, USA | Redmond, Washington, USA |
| Employees | 501–1,000 | 5,000+ |
| Funding | Series D (unconfirmed) · $268M raised | — |
| Best for | Mid-size and enterprise organizations, especially in financial services, wanting CRM with no-code workflow and AI agents | Organizations already using Microsoft 365 that want CRM and ERP apps in one suite. |
Pros and cons
Themes from the AI answers that mention each brand
Creatio
- low-code process automation
- workflow automation combined with CRM
- best for agile process-driven enterprises
- configurable workflows and process automation
- accessible composable pricing bundling workflow and CRM
Microsoft Dynamics 365
- Deep integration with the Microsoft ecosystem
- Enterprise-scale CRM and ERP suite
- Copilot AI integration for structured sales workflows
- Strong analytical dimensions functionality in Business Central
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Creatio vs Microsoft Dynamics 365”, https://slateindex.ai/compare/creatio-vs-microsoft-dynamics-365, data of Nov 3, 2026. Licence: CC BY 4.0.