CrispThe AI customer support platform for every business
vs
FrontCustomer service platform where teams and AI agents resolve complex customer work together
Comparison · Live Chat & AI Support · weekly run Nov 3
Crisp vs Front
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 1.2 for Front, and ranks ahead in 0% of the answers that name both.
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 1.2)
- You want a free plan to start
- AI answers describe it more positively (57% vs 29% positive)
- Flat tiers pricing suits your budget better than per seat
Choose Front if…
- You want a lower entry price ($25 vs $45)
- You need more native integrations (130+ vs 100+)
- You need SOC 2 Type II or ISO 27001 coverage
- You prefer a larger, established vendor (501–1,000 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | Front |
|---|---|---|
| Visibility score | 22.9% | 1.2% |
| Change vs last week | down−1.4% | down−0.2% |
| Rank in Live Chat & AI Support | #7 | #29 |
| Share of voice | 6.6% | 0.4% |
| Mentions this run | 32 | 2 |
| Positive in AI answers | 57% | 29% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · Front −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CrispFront
Head to head in AI answers
1 engine answers name both brands
0Crisp ranked higher
1Front ranked higher
| Prompt | Engine | Crisp | Front |
|---|---|---|---|
| How do I choose a live chat tool for a mid-market team? | ChatGPT | #6 | #4 |
Features, pricing & fit
| Dimension | Crisp | Front |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Free; paid from $45 / mo | $25 per seat / mo |
| Free plan | Yes | No · 14-day trial |
| Deployment | Hosted cloud software (SaaS) | Cloud (AWS), with U.S. or EU data hosting |
| Integrations | 100+ | 130+ |
| Compliance | — | SOC 2 Type II, ISO 27001 |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | Help Center, Academy, Community, Developer Portal |
| Founded | 2015 | 2013 |
| Headquarters | Nantes, France | San Francisco, CA, United States |
| Employees | 11–50 | 501–1,000 |
| Funding | Bootstrapped | Series C · $204M raised |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | B2B customer support, sales, operations and account teams handling complex, multi-team customer requests |
Plans side by side
Crisp
Free$0month, per workspace
Mini$45month, per workspace
Essentials$95month, per workspace
Plus$295month, per workspace
EnterpriseCustomcustom
Front
Starter$25seat/month, billed annually, up to 10 seats
Professional$65seat/month, billed annually, up to 50 seats
Enterprise$105seat/month, billed annually
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
Front
- Best for collaborative customer operations
- Strong shared inbox and email-centric collaboration
- Useful when sales, customer success, and support must collaborate
- Frequently shortlisted for B2B SaaS customer support
- Lower annual rates than many help desk alternatives
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs Front”, https://slateindex.ai/compare/crisp-vs-front, data of Nov 3, 2026. Licence: CC BY 4.0.