DialpadThe AI platform for customer experience
vs
SprinklrThe definitive AI-native platform for extraordinary customer experiences
Comparison · Contact Center · weekly run Nov 3
Dialpad vs Sprinklr
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Dialpad is the stronger AI pick in Contact Center: it has a visibility score of 14.5 versus 1.9 for Sprinklr, and ranks ahead in 100% of the answers that name both.
Choose Dialpad if…
- You want the brand AI engines rank higher (14.5 vs 1.9)
- AI answers describe it more positively (45% vs 38% positive)
- You need SOC 2 Type II or HIPAA-ready (Business Associate Agreement available) or GDPR (Data Processing Agreement available) or CSA STAR registry member or ISO 27001:2022 or ISO 27017:2015 or ISO 27018:2019 coverage
- Built-in AI tools such as real-time transcription, agent assist and coaching
Choose Sprinklr if…
- You need ISO/IEC 27001 or SOC 1 or SOC 2 or SOC 3 or PCI DSS or FedRAMP LI-SaaS or HIPAA or CSA STAR Level 1 or TISAX or C5 coverage
- Built for large, complex global enterprises
- Broad coverage across 30+ digital channels and voice
- Unified customer experience and governance stack
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Dialpad | Sprinklr |
|---|---|---|
| Visibility score | 14.5% | 1.9% |
| Change vs last week | up+4% | up+0.1% |
| Rank in Contact Center | #11 | #29 |
| Share of voice | 3.9% | 1% |
| Mentions this run | 22 | 6 |
| Positive in AI answers | 45% | 38% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Dialpad +4pp · Sprinklr +0.09999999999999987pp over 1 weekly runs.
Engine by engine
Dialpad leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
DialpadSprinklr
Head to head in AI answers
4 engine answers name both brands
4Dialpad ranked higher
0Sprinklr ranked higher
| Prompt | Engine | Dialpad | Sprinklr |
|---|---|---|---|
| Which Contact Center vendors do analysts recommend? | Perplexity | #10 | #12 |
| Official website of the top contact center platform vendors | ChatGPT | #10 | #13 |
| Official website of the top contact center platform vendors | AI Mode | #6 | #10 |
| Official website of the top contact center platform vendors | Perplexity | #16 | #17 |
Features, pricing & fit
| Dimension | Dialpad | Sprinklr |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $15 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud-based | — |
| Compliance | SOC 2 Type II, HIPAA-ready (Business Associate Agreement available), GDPR (Data Processing Agreement available), CSA STAR registry member, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019 | ISO/IEC 27001, SOC 1, SOC 2, SOC 3, PCI DSS, FedRAMP LI-SaaS, HIPAA, CSA STAR Level 1, TISAX, C5 |
| Support | 24/7 phone support on Advanced and Premium plans, Enterprise SLA on Premium plans, Help center at help.dialpad.com | Help Center, Release Notes, Training |
| Founded | 2011 | 2009 |
| Headquarters | San Ramon, California | New York, NY, USA |
| Employees | 1,001–5,000 | 1,001–5,000 |
| Funding | Series F | Initial public offering (NYSE: CXM) · $579M raised |
| Best for | Businesses that run customer support, sales, and team communications and want AI agents and human agents on one platform. | Large enterprises that run social, marketing, customer feedback and contact center teams and want them on one platform. |
Plans side by side
Dialpad
Support Essentials$89user/month
Support Advanced$119user/month
Support Premium$149user/month
Sell Essentials$39user/month
Sell Advanced$59user/month
Sell Premium$79user/month
Connect Standard$15user/month
Connect Pro$25user/month
Connect EnterpriseCustom
Resolve (Agentic AI)Customconversation-based
Sprinklr
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Dialpad
- Built-in AI tools such as real-time transcription, agent assist and coaching
- Budget-friendly entry pricing for business calling and contact center plans
- AI embedded as core infrastructure rather than an expensive add-on tier
- Quick setup and self-service sign-up, suited to smaller teams
- Unified calling, video meetings and support queues in one ecosystem
- Dedicated AI Contact Center pricing may require a sales conversation
- Exact annual commitment discount percentage not publicly specified
Sprinklr
- Built for large, complex global enterprises
- Broad coverage across 30+ digital channels and voice
- Unified customer experience and governance stack
- Rated Exemplary by ISG in its 2026 assessment
- AI-driven customer experience management and listening at scale
- Limited deep-web listening scale compared with Brandwatch
- Lengthy 6 to 12+ week rollout requiring extensive scoping
- Often requires a custom demo or quote rather than published pricing
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Dialpad vs Sprinklr”, https://slateindex.ai/compare/dialpad-vs-sprinklr, data of Nov 3, 2026. Licence: CC BY 4.0.