DialpadThe AI platform for customer experience
vs
Zoom Contact CenterOne platform, full context
Comparison · Contact Center · weekly run Nov 3
Dialpad vs Zoom Contact Center
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Dialpad is the stronger AI pick in Contact Center: it has a visibility score of 14.5 versus 8.8 for Zoom Contact Center, and ranks ahead in 43% of the answers that name both.
Choose Dialpad if…
- You want the brand AI engines rank higher (14.5 vs 8.8)
- AI answers describe it more positively (45% vs 25% positive)
- You need SOC 2 Type II or HIPAA-ready (Business Associate Agreement available) or GDPR (Data Processing Agreement available) or CSA STAR registry member or ISO 27001:2022 or ISO 27017:2015 or ISO 27018:2019 coverage
- Built-in AI tools such as real-time transcription, agent assist and coaching
Choose Zoom Contact Center if…
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or ISO/IEC 27701 or SOC 2 Type 2 or CSA STAR Level 2 or FedRAMP Moderate or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Familiar Zoom interface and user familiarity
- Built on Zoom's collaboration ecosystem
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Dialpad | Zoom Contact Center |
|---|---|---|
| Visibility score | 14.5% | 8.8% |
| Change vs last week | up+4% | up+2.6% |
| Rank in Contact Center | #11 | #17 |
| Share of voice | 3.9% | 2.8% |
| Mentions this run | 22 | 17 |
| Positive in AI answers | 45% | 25% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Dialpad +4pp · Zoom Contact Center +2.6000000000000005pp over 1 weekly runs.
Engine by engine
Dialpad leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
DialpadZoom Contact Center
Head to head in AI answers
7 engine answers name both brands
3Dialpad ranked higher
4Zoom Contact Center ranked higher
| Prompt | Engine | Dialpad | Zoom Contact Center |
|---|---|---|---|
| What should a contact center platform integrate with? | Perplexity | #12 | #7 |
| What are the best Contact Center tools in 2026? | ChatGPT | #10 | #9 |
| Which Contact Center vendors do analysts recommend? | Perplexity | #10 | #17 |
| Which Contact Center tools offer annual discounts? | ChatGPT | #6 | #4 |
| Official website of the top contact center platform vendors | ChatGPT | #10 | #15 |
| Official website of the top contact center platform vendors | Perplexity | #16 | #8 |
| Where can I sign up for a contact center platform? | AI Mode | #1 | #5 |
Features, pricing & fit
| Dimension | Dialpad | Zoom Contact Center |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $15 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud-based | — |
| Compliance | SOC 2 Type II, HIPAA-ready (Business Associate Agreement available), GDPR (Data Processing Agreement available), CSA STAR registry member, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019 | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, SOC 2 Type 2, CSA STAR Level 2, FedRAMP Moderate, PCI DSS |
| Support | 24/7 phone support on Advanced and Premium plans, Enterprise SLA on Premium plans, Help center at help.dialpad.com | — |
| Founded | 2011 | 2022 |
| Headquarters | San Ramon, California | San Jose, California |
| Employees | 1,001–5,000 | 5,000+ |
| Funding | Series F | — |
| Best for | Businesses that run customer support, sales, and team communications and want AI agents and human agents on one platform. | Organizations that already use Zoom for meetings and want contact center on the same platform, including budget-conscious teams. |
Plans side by side
Dialpad
Support Essentials$89user/month
Support Advanced$119user/month
Support Premium$149user/month
Sell Essentials$39user/month
Sell Advanced$59user/month
Sell Premium$79user/month
Connect Standard$15user/month
Connect Pro$25user/month
Connect EnterpriseCustom
Resolve (Agentic AI)Customconversation-based
Zoom Contact Center
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Dialpad
- Built-in AI tools such as real-time transcription, agent assist and coaching
- Budget-friendly entry pricing for business calling and contact center plans
- AI embedded as core infrastructure rather than an expensive add-on tier
- Quick setup and self-service sign-up, suited to smaller teams
- Unified calling, video meetings and support queues in one ecosystem
- Dedicated AI Contact Center pricing may require a sales conversation
- Exact annual commitment discount percentage not publicly specified
Zoom Contact Center
- Familiar Zoom interface and user familiarity
- Built on Zoom's collaboration ecosystem
- Omnichannel video and voice platform
- Strong reviews and ratings
- Smooth AI expert-assist features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Dialpad vs Zoom Contact Center”, https://slateindex.ai/compare/dialpad-vs-zoom-contact-center, data of Nov 3, 2026. Licence: CC BY 4.0.