Freshworks vs JivoChat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.1 versus 2.9 for JivoChat, and ranks ahead in 50% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (22.1 vs 2.9)
- AI answers describe it more positively (26% vs 0% positive)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
Choose JivoChat if…
- Clearly advertised discounts
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | JivoChat |
|---|---|---|
| Visibility score | 22.1% | 2.9% |
| Change vs last week | down−0.3% | up+0.7% |
| Rank in Live Chat & AI Support | #8 | #18 |
| Share of voice | 7.1% | 0.9% |
| Mentions this run | 34 | 5 |
| Positive in AI answers | 26% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.29999999999999716pp · JivoChat +0.6999999999999997pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Freshworks | JivoChat |
|---|---|---|---|
| Which Live Chat & AI Support tools offer annual discounts? | Perplexity | #11 | #3 |
| Official website of the top live chat tool vendors | Perplexity | #9 | #10 |
Features, pricing & fit
| Dimension | Freshworks | JivoChat |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $28 per seat / mo |
| Free plan | — | Yes |
| Deployment | Cloud | Website widget with desktop, mobile and browser apps |
| Integrations | — | 50+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | — |
| Founded | 2010 | 2012 |
| Headquarters | San Mateo, California, United States | Vitória, Espírito Santo, Brazil |
| Employees | 5,000+ | 51–200 |
| Funding | IPO | — |
| Best for | — | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price |
Plans side by side
Freshworks
Pricing not available.
JivoChat
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
JivoChat
- Clearly advertised discounts
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs JivoChat”, https://slateindex.ai/compare/freshworks-vs-jivochat, data of Nov 3, 2026. Licence: CC BY 4.0.