Freshworks vs Nutshell
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in CRM: it has a visibility score of 18 versus 6 for Nutshell, and ranks ahead in 100% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (18 vs 6)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- Affordable pricing and good value
- Free tier or free trial available
Choose Nutshell if…
- You need SOC 2 or GDPR or CCPA or CASA (App Defense Alliance) coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Nutshell |
|---|---|---|
| Visibility score | 18% | 6% |
| Change vs last week | up+2.6% | New |
| Rank in CRM | #6 | #14 |
| Share of voice | 5.9% | 1.4% |
| Mentions this run | 28 | 7 |
| Positive in AI answers | 26% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +2.5999999999999996pp · Nutshell +6pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Freshworks | Nutshell |
|---|---|---|---|
| How much does a CRM cost per month? | AI Mode | #4 | #5 |
| Which CRM tools offer annual discounts? | Perplexity | #5 | #6 |
Features, pricing & fit
| Dimension | Freshworks | Nutshell |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $13 per seat / mo |
| Free plan | — | No · 14-day trial |
| Onboarding fee | — | Included |
| Deployment | Cloud | Cloud-hosted on Amazon Web Services, accessed through a browser and mobile apps. |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2, GDPR, CCPA, CASA (App Defense Alliance) |
| Support | — | Free live support on every plan, Free onboarding and data migration, Nutshell Advisor CRM consulting, Phone support on the highest-priced plan |
| Founded | 2010 | 2009 |
| Headquarters | San Mateo, California, United States | — |
| Employees | 5,000+ | — |
| Funding | IPO | Series A, led by Plymouth Growth |
| Best for | — | Small businesses and small sales teams that want a simple CRM with built-in marketing. |
Plans side by side
Freshworks
Pricing not available.
Nutshell
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Nutshell
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Nutshell”, https://slateindex.ai/compare/freshworks-vs-nutshell, data of Nov 3, 2026. Licence: CC BY 4.0.