Freshworks vs Olark
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.1 versus 3.6 for Olark, and ranks ahead in 100% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (22.1 vs 3.6)
- AI answers describe it more positively (26% vs 8% positive)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
Choose Olark if…
- You need B Corp certified coverage
- Straightforward 14-day free trial
- Recommended as a simple alternative
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Olark |
|---|---|---|
| Visibility score | 22.1% | 3.6% |
| Change vs last week | down−0.3% | up+1.3% |
| Rank in Live Chat & AI Support | #8 | #17 |
| Share of voice | 7.1% | 1.4% |
| Mentions this run | 34 | 7 |
| Positive in AI answers | 26% | 8% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.29999999999999716pp · Olark +1.2000000000000002pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
3 engine answers name both brands
| Prompt | Engine | Freshworks | Olark |
|---|---|---|---|
| Alternatives to the most popular live chat tool | Perplexity | #10 | #11 |
| Official website of the top live chat tool vendors | ChatGPT | #6 | #11 |
| Official website of the top live chat tool vendors | Perplexity | #9 | #14 |
Features, pricing & fit
| Dimension | Freshworks | Olark |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $29 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud | — |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | B Corp certified |
| Support | — | Live chat with a real person, White glove support and account management on the AI plan |
| Founded | 2010 | 2008 |
| Headquarters | San Mateo, California, United States | Ann Arbor, Michigan, United States |
| Employees | 5,000+ | 11–50 |
| Funding | IPO | Angel · $0M raised |
| Best for | — | Marketers running their own website funnel who want an AI agent that hands off to human staff |
Plans side by side
Freshworks
Pricing not available.
Olark
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Olark
- Straightforward 14-day free trial
- Recommended as a simple alternative
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Olark”, https://slateindex.ai/compare/freshworks-vs-olark, data of Nov 3, 2026. Licence: CC BY 4.0.