LiveAgent vs Olark
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 3.6 for Olark, and ranks ahead in 71% of the answers that name both.
Choose LiveAgent if…
- You want the brand AI engines rank higher (8.5 vs 3.6)
- You want a lower entry price ($15 vs $29)
- AI answers describe it more positively (39% vs 8% positive)
- You need GDPR coverage
Choose Olark if…
- You need B Corp certified coverage
- Straightforward 14-day free trial
- Recommended as a simple alternative
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveAgent | Olark |
|---|---|---|
| Visibility score | 8.5% | 3.6% |
| Change vs last week | down−1.5% | up+1.3% |
| Rank in Live Chat & AI Support | #10 | #17 |
| Share of voice | 2.7% | 1.4% |
| Mentions this run | 14 | 7 |
| Positive in AI answers | 39% | 8% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveAgent −1.5999999999999996pp · Olark +1.2000000000000002pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
Head to head in AI answers
7 engine answers name both brands
| Prompt | Engine | LiveAgent | Olark |
|---|---|---|---|
| Alternatives to the most popular live chat tool | Perplexity | #7 | #11 |
| Which live chat tool offers a free trial? | ChatGPT | #5 | #6 |
| Which live chat tool offers a free trial? | AI Mode | #5 | #4 |
| Which live chat tool offers a free trial? | Perplexity | #3 | #5 |
| Which live chat tool has transparent pricing? | Perplexity | #6 | #2 |
| Official website of the top live chat tool vendors | ChatGPT | #9 | #11 |
| Official website of the top live chat tool vendors | Perplexity | #11 | #14 |
Features, pricing & fit
| Dimension | LiveAgent | Olark |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $15 per seat / mo | $29 per seat / mo |
| Free plan | No · 30-day trial | No · 14-day trial |
| Deployment | Cloud only | — |
| Integrations | 200+ | — |
| Compliance | GDPR | B Corp certified |
| Support | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) | Live chat with a real person, White glove support and account management on the AI plan |
| Founded | 2004 | 2008 |
| Headquarters | Bratislava, Slovakia | Ann Arbor, Michigan, United States |
| Employees | 51–200 | 11–50 |
| Funding | Bootstrapped | Angel · $0M raised |
| Best for | Small and growing support teams that want email, chat, phone and social in one inbox | Marketers running their own website funnel who want an AI agent that hands off to human staff |
Plans side by side
LiveAgent
Olark
Pros and cons
Themes from the AI answers that mention each brand
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Olark
- Straightforward 14-day free trial
- Recommended as a simple alternative
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveAgent vs Olark”, https://slateindex.ai/compare/liveagent-vs-olark, data of Nov 3, 2026. Licence: CC BY 4.0.