Olark
More than a chatbot, an AI agent that works your marketing funnel 24/7
#17 of 44 in Live Chat & AI Support12,000 customers (per olark.com)8% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Olark ranks #17 of 44 in Live Chat & AI Support with an AI visibility score of 3.6 (SlateIndex, Nov 3, 2026).
- Olark's visibility rose 1.3 points since the previous weekly run.
- Olark is most visible on Perplexity (6.7) and least on Google AI Mode (2).
- AI engines name Olark in 4 of the 30 Live Chat & AI Support buyer prompts SlateIndex tracks.
- livechat.com is the source AI engines cite most in answers about Olark, with 10 citations.
About
Company details for Olark
Olark is live chat software for websites that adds an AI agent. The agent learns from a site's current content and documentation, answers visitor questions, qualifies leads and hands the conversation to a human agent. It is priced at a flat monthly fee with unlimited AI conversations, plus a per-seat fee for each human agent. It ranks #17 of 44 in Live Chat & AI Support on SlateIndex and has a visibility score of 3.6 in the latest weekly run.
Founded in 2008 and headquartered in Ann Arbor, Michigan, United States, the company employs 11–50 people. It has raised about $0M. Its differentiator: flat pricing with unlimited AI conversations and no token costs, so usage does not raise the bill.
- Website
- olark.com
- Categories
- Live Chat & AI Support
- Company size
- 11–50 employees
- Headquarters
- Ann Arbor, Michigan, United States
- Founded
- 2008
- Company type
- Private, bootstrapped
- Funding
- Angel · $0M raised
- Customers
- 12,000 · per olark.com
- Pricing
- $29 per seat / mo · per seat
- Free trial
- 14-day free trial
- Platforms
- WordPress, Shopify, Magento, BigCommerce, Drupal, WooCommerce, Squarespace, Webflow
- Compliance
- B Corp certified
- Support
- Live chat with a real person, White glove support and account management on the AI plan
Read from linkedin.com, olark.com, cbinsights.com, saasclub.io, yespress.io · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Olark gained 1.2 points over 1 weekly run in Live Chat & AI Support. Zendesk leads the category at 49.3%.
Media
Website and product screenshots for Olark
AI mentions & citations
Recent answers that name Olark
Which live chat tool has transparent pricing?
Olark: starts at $29 per agent/month.
Which live chat tool offers a free trial?
Olark : Features a straightforward 14-day free trial for its live chat software.
Which live chat tool offers a free trial?
Other tools offering free trials include Zendesk, LiveAgent, Intercom, Olark, and Tidio, with trial periods ranging from 7 to 30 days.
Which live chat tool offers a free trial?
Official website of the top live chat tool vendors
Alternatives to the most popular live chat tool
Best simple alternative: Olark or Chatra
Official website of the top live chat tool vendors
Products & features
What Olark sells
Standard AI Website Agent
AI agent, powered by Aiden, that answers visitor questions from the live site, qualifies leads and brings in a human when needed. Priced at $400 per month billed annually, with unlimited conversations.
Live Chat
Human-only live chat for website visitors, priced at $29 per agent per month. The AI agent can be added later.
Strengths engines cite
- Straightforward 14-day free trial
- Recommended as a simple alternative
Target market & buyers
Small and mid-sized businesses in retail and e-commerce, higher education, software and technology, and recreation and camps
Notable customers include Sterlitech, Palmer Johnson Power Systems, Creative Bag, HBA Learning Centres, Chippewa Valley Technical College, IMG Academy, Zack Academy, Adler University.
| Industry | Primary use case |
|---|---|
| Retail & E-Commerce | Connecting shoppers to product experts and driving online sales, with AI handling up to 80% of support responses for one retailer |
| Higher Education | Qualifying admissions and enrollment leads and answering prospective students' questions |
| Software & Technology | Customer care around the clock and capturing ERP leads from website visitors |
| Recreation & Camps | Engaging prospective families and lowering barriers in the enrollment process |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Angel | 2008 | — |
| Seed, Y Combinator | 2009 | — |
| Angel | 2010 | — |
| Latest known round | Total raised |
|---|---|
| Angel | $0M |
Recent developments
- Oct 2026ProductFlat $400 monthly AI agent price
A comparison notes that Olark's AI Website Agent is priced flat at $400 a month.
- Aug 2026ProductRepositioned as an AI website agent
A review notes Olark has moved from a cheap live chat widget to an AI website agent product, powered by its Aiden engine.
- Aug 2026ProductPitch rebuilt around an AI agent
A feature article describes Olark's rebuild of its pitch around an AI agent that trains on a website in under a minute and escalates to humans.
Competitive landscape
How Olark compares with its top three alternatives
Olark most often appears alongside LiveChat, Tidio, LiveAgent in AI answers.
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 8% · Neutral 92% · Mixed 0% of 12 engine answers that mention Olark
Praised for
- Straightforward 14-day free trial
- Recommended as a simple alternative
Criticised for
Pricing
Per seat pricing
Cite as: SlateIndex, “Olark AI visibility profile”, https://slateindex.ai/brand/olark, data of Nov 3, 2026. Licence: CC BY 4.0.