LiveChatLive chat software that grows sales
vs
OlarkMore than a chatbot, an AI agent that works your marketing funnel 24/7
Comparison · Live Chat & AI Support · weekly run Nov 3
LiveChat vs Olark
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 40.1 versus 3.6 for Olark, and ranks ahead in 100% of the answers that name both.
Choose LiveChat if…
- You want the brand AI engines rank higher (40.1 vs 3.6)
- You want a lower entry price ($19 vs $29)
- AI answers describe it more positively (36% vs 8% positive)
- You need SOC 2 Type 2 or GDPR or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
Choose Olark if…
- You need B Corp certified coverage
- Straightforward 14-day free trial
- Recommended as a simple alternative
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveChat | Olark |
|---|---|---|
| Visibility score | 40.1% | 3.6% |
| Change vs last week | up+1.3% | up+1.3% |
| Rank in Live Chat & AI Support | #3 | #17 |
| Share of voice | 10.2% | 1.4% |
| Mentions this run | 50 | 7 |
| Positive in AI answers | 36% | 8% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveChat +1.3000000000000043pp · Olark +1.2000000000000002pp over 1 weekly runs.
Engine by engine
LiveChat leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveChatOlark
Head to head in AI answers
7 engine answers name both brands
7LiveChat ranked higher
0Olark ranked higher
| Prompt | Engine | LiveChat | Olark |
|---|---|---|---|
| Alternatives to the most popular live chat tool | Perplexity | #1 | #11 |
| Which live chat tool offers a free trial? | ChatGPT | #1 | #6 |
| Which live chat tool offers a free trial? | AI Mode | #1 | #4 |
| Which live chat tool offers a free trial? | Perplexity | #1 | #5 |
| Which live chat tool has transparent pricing? | Perplexity | #1 | #2 |
| Official website of the top live chat tool vendors | ChatGPT | #3 | #11 |
| Official website of the top live chat tool vendors | Perplexity | #1 | #14 |
Features, pricing & fit
| Dimension | LiveChat | Olark |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $19 per seat / mo | $29 per seat / mo |
| Free plan | No · 14-day trial | No · 14-day trial |
| Deployment | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany | — |
| Integrations | 200+ | — |
| Compliance | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business | B Corp certified |
| Support | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan | Live chat with a real person, White glove support and account management on the AI plan |
| Founded | 2002 | 2008 |
| Headquarters | Wrocław, Poland | Ann Arbor, Michigan, United States |
| Employees | 201–500 | 11–50 |
| Funding | Management buyout | Angel · $0M raised |
| Best for | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Marketers running their own website funnel who want an AI agent that hands off to human staff |
Plans side by side
LiveChat
Essential$19user / month, billed annually ($25 billed monthly)
Growth$79user / month, billed annually ($99 billed monthly)
EnterpriseCustomcustom
Olark
Live Chat$29agent/month
Standard AI Website Agent$400month, billed annually ($4,800/yr)
CustomCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Olark
- Straightforward 14-day free trial
- Recommended as a simple alternative
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveChat vs Olark”, https://slateindex.ai/compare/livechat-vs-olark, data of Nov 3, 2026. Licence: CC BY 4.0.