FrontCustomer service platform where teams and AI agents resolve complex customer work together
vs
GorgiasThe conversational AI platform for ecommerce
Comparison · Help Desk · weekly run Nov 3
Front vs Gorgias
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Front is the stronger AI pick in Help Desk: it has a visibility score of 6 versus 4.7 for Gorgias, and ranks ahead in 0% of the answers that name both.
Choose Front if…
- You want the brand AI engines rank higher (6 vs 4.7)
- AI answers describe it more positively (29% vs 28% positive)
- You need ISO 27001 coverage
- You prefer a larger, established vendor (501–1,000 employees)
Choose Gorgias if…
- You need more native integrations (300+ vs 130+)
- You need HIPAA coverage
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Front | Gorgias |
|---|---|---|
| Visibility score | 6% | 4.7% |
| Change vs last week | down−0.8% | no change0% |
| Rank in Help Desk | #11 | #12 |
| Share of voice | 2.2% | 2.1% |
| Mentions this run | 12 | 11 |
| Positive in AI answers | 29% | 28% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Front −0.7999999999999998pp · Gorgias 0pp over 1 weekly runs.
Engine by engine
Front leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
FrontGorgias
Head to head in AI answers
2 engine answers name both brands
0Front ranked higher
2Gorgias ranked higher
| Prompt | Engine | Front | Gorgias |
|---|---|---|---|
| Alternatives to the most popular help desk platform | ChatGPT | #9 | #8 |
| Official website of the top help desk platform vendors | ChatGPT | #12 | #6 |
Features, pricing & fit
| Dimension | Front | Gorgias |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $25 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud (AWS), with U.S. or EU data hosting | — |
| Integrations | 130+ | 300+ |
| Compliance | SOC 2 Type II, ISO 27001 | SOC 2 Type II, HIPAA |
| Support | Help Center, Academy, Community, Developer Portal | — |
| Founded | 2013 | 2015 |
| Headquarters | San Francisco, CA, United States | San Francisco, CA, United States |
| Employees | 501–1,000 | 201–500 |
| Funding | Series C · $204M raised | Series C · $100M raised |
| Best for | B2B customer support, sales, operations and account teams handling complex, multi-team customer requests | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform |
Plans side by side
Front
Starter$25seat/month, billed annually, up to 10 seats
Professional$65seat/month, billed annually, up to 50 seats
Enterprise$105seat/month, billed annually
Gorgias
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Front
- Best for collaborative customer operations
- Strong shared inbox and email-centric collaboration
- Useful when sales, customer success, and support must collaborate
- Frequently shortlisted for B2B SaaS customer support
- Lower annual rates than many help desk alternatives
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Front vs Gorgias”, https://slateindex.ai/compare/front-vs-gorgias, data of Nov 3, 2026. Licence: CC BY 4.0.