FrontCustomer service platform where teams and AI agents resolve complex customer work together
vs
JivoChatLive chat software that turns website visitors into customers
Comparison · Live Chat & AI Support · weekly run Nov 3
Front vs JivoChat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
JivoChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.9 versus 1.2 for Front.
Choose Front if…
- You want a lower entry price ($25 vs $28)
- You need more native integrations (130+ vs 50+)
- AI answers describe it more positively (29% vs 0% positive)
- You need SOC 2 Type II or ISO 27001 coverage
Choose JivoChat if…
- You want the brand AI engines rank higher (2.9 vs 1.2)
- You want a free plan to start
- Clearly advertised discounts
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Front | JivoChat |
|---|---|---|
| Visibility score | 1.2% | 2.9% |
| Change vs last week | down−0.2% | up+0.7% |
| Rank in Live Chat & AI Support | #29 | #18 |
| Share of voice | 0.4% | 0.9% |
| Mentions this run | 2 | 5 |
| Positive in AI answers | 29% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Front −0.19999999999999996pp · JivoChat +0.6999999999999997pp over 1 weekly runs.
Engine by engine
JivoChat leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
FrontJivoChat
Head to head in AI answers
0 engine answers name both brands
0Front ranked higher
0JivoChat ranked higher
Features, pricing & fit
| Dimension | Front | JivoChat |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $25 per seat / mo | Free; paid from $28 per seat / mo |
| Free plan | No · 14-day trial | Yes |
| Deployment | Cloud (AWS), with U.S. or EU data hosting | Website widget with desktop, mobile and browser apps |
| Integrations | 130+ | 50+ |
| Compliance | SOC 2 Type II, ISO 27001 | — |
| Support | Help Center, Academy, Community, Developer Portal | — |
| Founded | 2013 | 2012 |
| Headquarters | San Francisco, CA, United States | Vitória, Espírito Santo, Brazil |
| Employees | 501–1,000 | 51–200 |
| Funding | Series C · $204M raised | — |
| Best for | B2B customer support, sales, operations and account teams handling complex, multi-team customer requests | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price |
Plans side by side
Front
Starter$25seat/month, billed annually, up to 10 seats
Professional$65seat/month, billed annually, up to 50 seats
Enterprise$105seat/month, billed annually
JivoChat
Free$0month
Basic$28agent per month, billed annually
Professional$42agent per month, billed annually
Enterprise$56agent per month, billed annually
Pros and cons
Themes from the AI answers that mention each brand
Front
- Best for collaborative customer operations
- Strong shared inbox and email-centric collaboration
- Useful when sales, customer success, and support must collaborate
- Frequently shortlisted for B2B SaaS customer support
- Lower annual rates than many help desk alternatives
JivoChat
- Clearly advertised discounts
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Front vs JivoChat”, https://slateindex.ai/compare/front-vs-jivochat, data of Nov 3, 2026. Licence: CC BY 4.0.