FrontCustomer service platform where teams and AI agents resolve complex customer work together
vs
QualifiedConvert inbound leads at scale with Piper, the AI SDR Agent.
Comparison · Live Chat & AI Support · weekly run Nov 3
Front vs Qualified
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Qualified is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.3 versus 1.2 for Front.
Choose Front if…
- You need more native integrations (130+ vs 20+)
- You need ISO 27001 coverage
- Per seat pricing suits your budget better than flat tiers
- Best for collaborative customer operations
Choose Qualified if…
- You want the brand AI engines rank higher (2.3 vs 1.2)
- AI answers describe it more positively (50% vs 29% positive)
- Flat tiers pricing suits your budget better than per seat
- Highest user rating on G2 at 4.9/5
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Front | Qualified |
|---|---|---|
| Visibility score | 1.2% | 2.3% |
| Change vs last week | down−0.2% | down−2% |
| Rank in Live Chat & AI Support | #29 | #20 |
| Share of voice | 0.4% | 0.4% |
| Mentions this run | 2 | 2 |
| Positive in AI answers | 29% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Front −0.19999999999999996pp · Qualified −2pp over 1 weekly runs.
Engine by engine
Qualified leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FrontQualified
Head to head in AI answers
0 engine answers name both brands
0Front ranked higher
0Qualified ranked higher
Features, pricing & fit
| Dimension | Front | Qualified |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $25 per seat / mo | Contact sales |
| Free plan | No · 14-day trial | No |
| Deployment | Cloud (AWS), with U.S. or EU data hosting | — |
| Integrations | 130+ | 20+ |
| Compliance | SOC 2 Type II, ISO 27001 | SOC 2 Type II |
| Support | Help Center, Academy, Community, Developer Portal | Dedicated support and success services, Qualified Representative contact |
| Founded | 2013 | — |
| Headquarters | San Francisco, CA, United States | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States |
| Employees | 501–1,000 | — |
| Funding | Series C · $204M raised | Series C · $163M raised |
| Best for | B2B customer support, sales, operations and account teams handling complex, multi-team customer requests | B2B marketing and sales teams, especially Salesforce customers, that want to convert inbound website and email visitors into pipeline. |
Plans side by side
Front
Starter$25seat/month, billed annually, up to 10 seats
Professional$65seat/month, billed annually, up to 50 seats
Enterprise$105seat/month, billed annually
Pros and cons
Themes from the AI answers that mention each brand
Front
- Best for collaborative customer operations
- Strong shared inbox and email-centric collaboration
- Useful when sales, customer success, and support must collaborate
- Frequently shortlisted for B2B SaaS customer support
- Lower annual rates than many help desk alternatives
Qualified
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
- Strong B2B website conversion and AI pipeline generation
- Geared toward B2B sales
- Fewer reviews than larger platforms
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Front vs Qualified”, https://slateindex.ai/compare/front-vs-qualified, data of Nov 3, 2026. Licence: CC BY 4.0.