FrontCustomer service platform where teams and AI agents resolve complex customer work together
vs
SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.
Comparison · Live Chat & AI Support · weekly run Nov 3
Front vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Smartsupp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.7 versus 1.2 for Front.
Choose Front if…
- You need more native integrations (130+ vs 60+)
- You need SOC 2 Type II or ISO 27001 coverage
- You prefer a larger, established vendor (501–1,000 employees)
- Per seat pricing suits your budget better than flat tiers
Choose Smartsupp if…
- You want the brand AI engines rank higher (1.7 vs 1.2)
- You want a free plan to start
- AI answers describe it more positively (33% vs 29% positive)
- You need WCAG 2.1 AA (chat box) coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Front | Smartsupp |
|---|---|---|
| Visibility score | 1.2% | 1.7% |
| Change vs last week | down−0.2% | down−0.1% |
| Rank in Live Chat & AI Support | #29 | #23 |
| Share of voice | 0.4% | 0.4% |
| Mentions this run | 2 | 2 |
| Positive in AI answers | 29% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Front −0.19999999999999996pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Smartsupp leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
FrontSmartsupp
Head to head in AI answers
0 engine answers name both brands
0Front ranked higher
0Smartsupp ranked higher
Features, pricing & fit
| Dimension | Front | Smartsupp |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $25 per seat / mo | Free; paid from $17 / mo |
| Free plan | No · 14-day trial | Yes |
| Deployment | Cloud (AWS), with U.S. or EU data hosting | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | 130+ | 60+ |
| Compliance | SOC 2 Type II, ISO 27001 | WCAG 2.1 AA (chat box) |
| Support | Help Center, Academy, Community, Developer Portal | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 2013 | 2013 |
| Headquarters | San Francisco, CA, United States | Brno, Czech Republic |
| Employees | 501–1,000 | 11–50 |
| Funding | Series C · $204M raised | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | B2B customer support, sales, operations and account teams handling complex, multi-team customer requests | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
Front
Starter$25seat/month, billed annually, up to 10 seats
Professional$65seat/month, billed annually, up to 50 seats
Enterprise$105seat/month, billed annually
Smartsupp
Free$0month
Solo$17month, billed annually
Plus$25month, billed annually
Expert$83month, billed annually
Ultimate$280month (starts at)
Pros and cons
Themes from the AI answers that mention each brand
Front
- Best for collaborative customer operations
- Strong shared inbox and email-centric collaboration
- Useful when sales, customer success, and support must collaborate
- Frequently shortlisted for B2B SaaS customer support
- Lower annual rates than many help desk alternatives
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Front vs Smartsupp”, https://slateindex.ai/compare/front-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.