FrontCustomer service platform where teams and AI agents resolve complex customer work together
vs
Yellow.aiAI Agents for CX and EX Automation
Comparison · Live Chat & AI Support · weekly run Nov 3
Front vs Yellow.ai
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Front is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.2 versus 0.3 for Yellow.ai.
Choose Front if…
- You want the brand AI engines rank higher (1.2 vs 0.3)
- AI answers describe it more positively (29% vs 0% positive)
- You need ISO 27001 coverage
- Per seat pricing suits your budget better than usage-based
Choose Yellow.ai if…
- You want a free plan to start
- You need more native integrations (150+ vs 130+)
- You need ISO/IEC 27001:2022 or ISO/IEC 27701:2019 or HIPAA or PCI-DSS v4.0.1 or CCPA coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Front | Yellow.ai |
|---|---|---|
| Visibility score | 1.2% | 0.3% |
| Change vs last week | down−0.2% | down−1.5% |
| Rank in Live Chat & AI Support | #29 | #40 |
| Share of voice | 0.4% | 0.2% |
| Mentions this run | 2 | 1 |
| Positive in AI answers | 29% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Front −0.19999999999999996pp · Yellow.ai −1.5pp over 1 weekly runs.
Engine by engine
Front leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
FrontYellow.ai
Head to head in AI answers
0 engine answers name both brands
0Front ranked higher
0Yellow.ai ranked higher
Features, pricing & fit
| Dimension | Front | Yellow.ai |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | $25 per seat / mo | Contact sales |
| Free plan | No · 14-day trial | Yes |
| Deployment | Cloud (AWS), with U.S. or EU data hosting | — |
| Integrations | 130+ | 150+ |
| Compliance | SOC 2 Type II, ISO 27001 | ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 2 Type II, HIPAA, PCI-DSS v4.0.1, CCPA |
| Support | Help Center, Academy, Community, Developer Portal | — |
| Founded | 2013 | 2016 |
| Headquarters | San Francisco, CA, United States | San Mateo, California, USA |
| Employees | 501–1,000 | 1,001–5,000 |
| Funding | Series C · $204M raised | Incubator/accelerator (Plug and Play Japan) · $102M raised |
| Best for | B2B customer support, sales, operations and account teams handling complex, multi-team customer requests | Large enterprises in banking, healthcare, retail, utilities and travel that want to automate customer and employee service |
Plans side by side
Front
Starter$25seat/month, billed annually, up to 10 seats
Professional$65seat/month, billed annually, up to 50 seats
Enterprise$105seat/month, billed annually
Pros and cons
Themes from the AI answers that mention each brand
Front
- Best for collaborative customer operations
- Strong shared inbox and email-centric collaboration
- Useful when sales, customer success, and support must collaborate
- Frequently shortlisted for B2B SaaS customer support
- Lower annual rates than many help desk alternatives
Yellow.ai
- Strong for large-scale conversational AI and contact-center automation
- Deep multilingual support for global enterprises
- Well suited to global enterprise automation
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Front vs Yellow.ai”, https://slateindex.ai/compare/front-vs-yellow-ai, data of Nov 3, 2026. Licence: CC BY 4.0.