Gorgias vs LivePerson
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 5.3 versus 1.5 for LivePerson, and ranks ahead in 100% of the answers that name both.
Choose Gorgias if…
- You want the brand AI engines rank higher (5.3 vs 1.5)
- You need SOC 2 Type II or HIPAA coverage
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
Choose LivePerson if…
- AI answers describe it more positively (71% vs 28% positive)
- You need SOC 2 + HIPAA (SSAE 18) or ISO 27001 or PCI DSS 4.0 or GDPR or SOX or HIPAA via Business Associate Agreement or HITRUST coverage
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | LivePerson |
|---|---|---|
| Visibility score | 5.3% | 1.5% |
| Change vs last week | down−0.6% | up+0.3% |
| Rank in Live Chat & AI Support | #13 | #25 |
| Share of voice | 1.7% | 0.9% |
| Mentions this run | 9 | 4 |
| Positive in AI answers | 28% | 71% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias −0.6000000000000005pp · LivePerson +0.30000000000000004pp over 1 weekly runs.
Engine by engine
Gorgias leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Gorgias | LivePerson |
|---|---|---|---|
| Compare the leading Live Chat & AI Support platforms | Perplexity | #10 | #12 |
Features, pricing & fit
| Dimension | Gorgias | LivePerson |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | Contact sales |
| Free plan | — | No |
| Integrations | 300+ | — |
| Compliance | SOC 2 Type II, HIPAA | SOC 2 + HIPAA (SSAE 18), ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, HITRUST |
| Support | — | Technical Support (Standard or Enhanced), Community, Pooled or Designated Customer Success Manager |
| Founded | 2015 | 1995 |
| Headquarters | San Francisco, CA, United States | — |
| Employees | 201–500 | — |
| Funding | Series C · $100M raised | Post-IPO debt from Lynrock Lake LP · $42M raised |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | Large enterprises running high-volume customer conversations across voice and messaging |
Plans side by side
Gorgias
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
LivePerson
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
- Messaging-first architecture across SMS, WhatsApp and web chat
- Deep sentiment analysis tools
- Suited to contact-center automation and multilingual support
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs LivePerson”, https://slateindex.ai/compare/gorgias-vs-liveperson, data of Nov 3, 2026. Licence: CC BY 4.0.