Gorgias vs Olark
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 5.3 versus 3.6 for Olark, and ranks ahead in 50% of the answers that name both.
Choose Gorgias if…
- You want the brand AI engines rank higher (5.3 vs 3.6)
- AI answers describe it more positively (28% vs 8% positive)
- You need SOC 2 Type II or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
Choose Olark if…
- You need B Corp certified coverage
- Straightforward 14-day free trial
- Recommended as a simple alternative
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | Olark |
|---|---|---|
| Visibility score | 5.3% | 3.6% |
| Change vs last week | down−0.6% | up+1.3% |
| Rank in Live Chat & AI Support | #13 | #17 |
| Share of voice | 1.7% | 1.4% |
| Mentions this run | 9 | 7 |
| Positive in AI answers | 28% | 8% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias −0.6000000000000005pp · Olark +1.2000000000000002pp over 1 weekly runs.
Engine by engine
Gorgias leads on 2 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Gorgias | Olark |
|---|---|---|---|
| Official website of the top live chat tool vendors | ChatGPT | #12 | #11 |
| Official website of the top live chat tool vendors | Perplexity | #12 | #14 |
Features, pricing & fit
| Dimension | Gorgias | Olark |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $29 per seat / mo |
| Free plan | — | No · 14-day trial |
| Integrations | 300+ | — |
| Compliance | SOC 2 Type II, HIPAA | B Corp certified |
| Support | — | Live chat with a real person, White glove support and account management on the AI plan |
| Founded | 2015 | 2008 |
| Headquarters | San Francisco, CA, United States | Ann Arbor, Michigan, United States |
| Employees | 201–500 | 11–50 |
| Funding | Series C · $100M raised | Angel · $0M raised |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | Marketers running their own website funnel who want an AI agent that hands off to human staff |
Plans side by side
Gorgias
Pricing not available.
Olark
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Olark
- Straightforward 14-day free trial
- Recommended as a simple alternative
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs Olark”, https://slateindex.ai/compare/gorgias-vs-olark, data of Nov 3, 2026. Licence: CC BY 4.0.