Gorgias vs Qualified
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 5.3 versus 2.3 for Qualified, and ranks ahead in 0% of the answers that name both.
Choose Gorgias if…
- You want the brand AI engines rank higher (5.3 vs 2.3)
- You need more native integrations (300+ vs 20+)
- You need HIPAA coverage
- Best for Shopify and ecommerce support
Choose Qualified if…
- AI answers describe it more positively (50% vs 28% positive)
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
- Strong B2B website conversion and AI pipeline generation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | Qualified |
|---|---|---|
| Visibility score | 5.3% | 2.3% |
| Change vs last week | down−0.6% | down−2% |
| Rank in Live Chat & AI Support | #13 | #20 |
| Share of voice | 1.7% | 0.4% |
| Mentions this run | 9 | 2 |
| Positive in AI answers | 28% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias −0.6000000000000005pp · Qualified −2pp over 1 weekly runs.
Engine by engine
Gorgias leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Gorgias | Qualified |
|---|---|---|---|
| Which live chat tool has the best reviews? | ChatGPT | #4 | #1 |
Features, pricing & fit
| Dimension | Gorgias | Qualified |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | Contact sales |
| Free plan | — | No |
| Integrations | 300+ | 20+ |
| Compliance | SOC 2 Type II, HIPAA | SOC 2 Type II |
| Support | — | Dedicated support and success services, Qualified Representative contact |
| Founded | 2015 | — |
| Headquarters | San Francisco, CA, United States | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States |
| Employees | 201–500 | — |
| Funding | Series C · $100M raised | Series C · $163M raised |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | B2B marketing and sales teams, especially Salesforce customers, that want to convert inbound website and email visitors into pipeline. |
Plans side by side
Gorgias
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Qualified
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
- Strong B2B website conversion and AI pipeline generation
- Geared toward B2B sales
- Fewer reviews than larger platforms
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs Qualified”, https://slateindex.ai/compare/gorgias-vs-qualified, data of Nov 3, 2026. Licence: CC BY 4.0.