Gorgias vs Re:amaze
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 5.3 versus 0.6 for Re:amaze, and ranks ahead in 100% of the answers that name both.
Choose Gorgias if…
- You want the brand AI engines rank higher (5.3 vs 0.6)
- You need SOC 2 Type II or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
- Best for Shopify and ecommerce support
Choose Re:amaze if…
- AI answers describe it more positively (33% vs 28% positive)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | Re:amaze |
|---|---|---|
| Visibility score | 5.3% | 0.6% |
| Change vs last week | down−0.6% | down−0.1% |
| Rank in Live Chat & AI Support | #13 | #36 |
| Share of voice | 1.7% | 0.4% |
| Mentions this run | 9 | 2 |
| Positive in AI answers | 28% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias −0.6000000000000005pp · Re:amaze −0.09999999999999998pp over 1 weekly runs.
Engine by engine
Gorgias leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Gorgias | Re:amaze |
|---|---|---|---|
| Official website of the top live chat tool vendors | ChatGPT | #12 | #13 |
Features, pricing & fit
| Dimension | Gorgias | Re:amaze |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $29 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | — | Browser-based cloud service with no installation required |
| Integrations | 300+ | — |
| Compliance | SOC 2 Type II, HIPAA | — |
| Support | — | Email: support@reamaze.com, Help section on the website, Contact the support team via request form |
| Founded | 2015 | — |
| Headquarters | San Francisco, CA, United States | Tempe, AZ, US |
| Employees | 201–500 | 11–50 |
| Funding | Series C · $100M raised | Seed |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | eCommerce brands and online businesses, including small support teams |
Plans side by side
Gorgias
Pricing not available.
Re:amaze
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Re:amaze
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs Re:amaze”, https://slateindex.ai/compare/gorgias-vs-re-amaze, data of Nov 3, 2026. Licence: CC BY 4.0.