Gorgias vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 5.3 versus 1.7 for Smartsupp, and ranks ahead in 0% of the answers that name both.
Choose Gorgias if…
- You want the brand AI engines rank higher (5.3 vs 1.7)
- You need more native integrations (300+ vs 60+)
- You need SOC 2 Type II or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
Choose Smartsupp if…
- AI answers describe it more positively (33% vs 28% positive)
- You need WCAG 2.1 AA (chat box) coverage
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | Smartsupp |
|---|---|---|
| Visibility score | 5.3% | 1.7% |
| Change vs last week | down−0.6% | down−0.1% |
| Rank in Live Chat & AI Support | #13 | #23 |
| Share of voice | 1.7% | 0.4% |
| Mentions this run | 9 | 2 |
| Positive in AI answers | 28% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias −0.6000000000000005pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Gorgias leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Gorgias | Smartsupp |
|---|---|---|---|
| Which live chat tool has the best reviews? | ChatGPT | #4 | #2 |
Features, pricing & fit
| Dimension | Gorgias | Smartsupp |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | Free; paid from $17 / mo |
| Free plan | — | Yes |
| Deployment | — | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | 300+ | 60+ |
| Compliance | SOC 2 Type II, HIPAA | WCAG 2.1 AA (chat box) |
| Support | — | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 2015 | 2013 |
| Headquarters | San Francisco, CA, United States | Brno, Czech Republic |
| Employees | 201–500 | 11–50 |
| Funding | Series C · $100M raised | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
Gorgias
Pricing not available.
Smartsupp
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs Smartsupp”, https://slateindex.ai/compare/gorgias-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.