Gorgias vs tawk.to
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
tawk.to is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 27.6 versus 5.3 for Gorgias, and ranks ahead in 50% of the answers that name both.
Choose Gorgias if…
- You need more native integrations (300+ vs 50+)
- You need SOC 2 Type II or HIPAA coverage
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
Choose tawk.to if…
- You want the brand AI engines rank higher (27.6 vs 5.3)
- AI answers describe it more positively (70% vs 28% positive)
- You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage
- Completely free core live chat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | tawk.to |
|---|---|---|
| Visibility score | 5.3% | 27.6% |
| Change vs last week | down−0.6% | down−4.3% |
| Rank in Live Chat & AI Support | #13 | #6 |
| Share of voice | 1.7% | 7.1% |
| Mentions this run | 9 | 34 |
| Positive in AI answers | 28% | 70% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias −0.6000000000000005pp · tawk.to −4.299999999999997pp over 1 weekly runs.
Engine by engine
tawk.to leads on 3 of 3 engines
Head to head in AI answers
6 engine answers name both brands
| Prompt | Engine | Gorgias | tawk.to |
|---|---|---|---|
| What are the best Live Chat & AI Support tools in 2026? | Perplexity | #3 | #6 |
| Which live chat tool has the best reviews? | ChatGPT | #4 | #5 |
| Compare the leading Live Chat & AI Support platforms | Perplexity | #10 | #9 |
| Best live chat tool with AI features | Perplexity | #4 | #5 |
| Official website of the top live chat tool vendors | ChatGPT | #12 | #7 |
| Official website of the top live chat tool vendors | Perplexity | #12 | #5 |
Features, pricing & fit
| Dimension | Gorgias | tawk.to |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | Contact sales |
| Free plan | — | Yes |
| Integrations | 300+ | 50+ |
| Compliance | SOC 2 Type II, HIPAA | EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance |
| Support | — | 24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to |
| Founded | 2015 | 2012 |
| Headquarters | San Francisco, CA, United States | Las Vegas, Nevada, US |
| Employees | 201–500 | 201–500 |
| Funding | Series C · $100M raised | Series B |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | Businesses of any size that want free live chat with unlimited team members and no per-seat fees. |
Plans side by side
Gorgias
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
tawk.to
- Completely free core live chat
- Unlimited agents and chats on free tier
- Widely used, high-volume live chat tool
- Good value for budget-conscious small teams
- Highly rated by users on review sites
- Tawk.to branding on widget unless paid
- Limited advanced automation and reporting on free plan
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs tawk.to”, https://slateindex.ai/compare/gorgias-vs-tawk-to, data of Nov 3, 2026. Licence: CC BY 4.0.