HelplyThe complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action.
vs
HiverThe agentic omnichannel customer service platform built for complex support.
Comparison · Help Desk · weekly run Nov 3
Helply vs Hiver
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Hiver is the stronger AI pick in Help Desk: it has a visibility score of 1.9 versus 1 for Helply, and ranks ahead in 0% of the answers that name both.
Choose Helply if…
- Usage-based pricing suits your budget better than per seat
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
Choose Hiver if…
- You want the brand AI engines rank higher (1.9 vs 1)
- You want a lower entry price ($25 vs $49)
- You need more native integrations (1000+ vs 60+)
- AI answers describe it more positively (18% vs 0% positive)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Helply | Hiver |
|---|---|---|
| Visibility score | 1% | 1.9% |
| Change vs last week | no change0% | up+0.9% |
| Rank in Help Desk | #28 | #22 |
| Share of voice | 0.4% | 0.8% |
| Mentions this run | 2 | 4 |
| Positive in AI answers | 0% | 18% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Helply 0pp · Hiver +0.9999999999999999pp over 1 weekly runs.
Engine by engine
Hiver leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
HelplyHiver
Head to head in AI answers
1 engine answers name both brands
1Helply ranked higher
0Hiver ranked higher
| Prompt | Engine | Helply | Hiver |
|---|---|---|---|
| Alternatives to the most popular help desk platform | AI Mode | #4 | #7 |
Features, pricing & fit
| Dimension | Helply | Hiver |
|---|---|---|
| Pricing model | Usage-based | Per seat |
| Entry price | $49 / mo | $25 per seat / mo |
| Free plan | No · 14-day trial | No · 7-day trial |
| Deployment | Cloud | Cloud (SaaS); runs inside Gmail or as a standalone web application |
| Integrations | 60+ | 1000+ |
| Compliance | SOC 2 Type II, GDPR | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA |
| Support | — | 24/7 email support, 24/7 chat support, Free data migration |
| Founded | 2025 | 2011 |
| Headquarters | Newport, Rhode Island, United States | San Jose, California, United States |
| Employees | 11–50 | 201–500 |
| Funding | — | Series B · $30M raised |
| Best for | SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team. | Support teams handling complex, cross-team requests, including teams that work from Gmail |
Plans side by side
Helply
Credits$49month (500 credits block; larger blocks priced higher)
EnterpriseCustom
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Pros and cons
Themes from the AI answers that mention each brand
Helply
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
- Recommended for Salesforce-centric teams
- No published pricing; custom quote required
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Helply vs Hiver”, https://slateindex.ai/compare/helply-vs-hiver, data of Nov 3, 2026. Licence: CC BY 4.0.