HiverThe agentic omnichannel customer service platform built for complex support.
vs
LiveChatLive chat software that grows sales
Comparison · Help Desk · weekly run Nov 3
Hiver vs LiveChat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Hiver is the stronger AI pick in Help Desk: it has a visibility score of 1.9 versus 1.4 for LiveChat.
Choose Hiver if…
- You want the brand AI engines rank higher (1.9 vs 1.4)
- You need more native integrations (1000+ vs 200+)
- You need SOC 2 Type II or ISO 27001 or HIPAA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
Choose LiveChat if…
- You want a lower entry price ($19 vs $25)
- AI answers describe it more positively (36% vs 18% positive)
- You need SOC 2 Type 2 or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
- Free trial with no credit card required
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | LiveChat |
|---|---|---|
| Visibility score | 1.9% | 1.4% |
| Change vs last week | up+0.9% | New |
| Rank in Help Desk | #22 | #25 |
| Share of voice | 0.8% | 0.4% |
| Mentions this run | 4 | 2 |
| Positive in AI answers | 18% | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.9999999999999999pp · LiveChat +1.4pp over 1 weekly runs.
Engine by engine
Hiver leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
HiverLiveChat
Head to head in AI answers
0 engine answers name both brands
0Hiver ranked higher
0LiveChat ranked higher
Features, pricing & fit
| Dimension | Hiver | LiveChat |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $25 per seat / mo | $19 per seat / mo |
| Free plan | No · 7-day trial | No · 14-day trial |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany |
| Integrations | 1000+ | 200+ |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business |
| Support | 24/7 email support, 24/7 chat support, Free data migration | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan |
| Founded | 2011 | 2002 |
| Headquarters | San Jose, California, United States | Wrocław, Poland |
| Employees | 201–500 | 201–500 |
| Funding | Series B · $30M raised | Management buyout |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. |
Plans side by side
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
LiveChat
Essential$19user / month, billed annually ($25 billed monthly)
Growth$79user / month, billed annually ($99 billed monthly)
EnterpriseCustomcustom
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs LiveChat”, https://slateindex.ai/compare/hiver-vs-livechat, data of Nov 3, 2026. Licence: CC BY 4.0.