Hiver vs ManageEngine ServiceDesk Plus
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ManageEngine ServiceDesk Plus is the stronger AI pick in Help Desk: it has a visibility score of 3.1 versus 1.9 for Hiver, and ranks ahead in 100% of the answers that name both.
Choose Hiver if…
- You need ISO 27001 or CCPA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
Choose ManageEngine ServiceDesk Plus if…
- You want the brand AI engines rank higher (3.1 vs 1.9)
- AI answers describe it more positively (56% vs 18% positive)
- You need ISO/IEC 27001 or ISO/IEC 27701 or ISO/IEC 27017 or PinkVERIFY or ITIL coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | ManageEngine ServiceDesk Plus |
|---|---|---|
| Visibility score | 1.9% | 3.1% |
| Change vs last week | up+0.9% | down−1.7% |
| Rank in Help Desk | #22 | #17 |
| Share of voice | 0.8% | 1.6% |
| Mentions this run | 4 | 8 |
| Positive in AI answers | 18% | 56% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.9999999999999999pp · ManageEngine ServiceDesk Plus −1.6999999999999997pp over 1 weekly runs.
Engine by engine
ManageEngine ServiceDesk Plus leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Hiver | ManageEngine ServiceDesk Plus |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #17 | #14 |
Features, pricing & fit
| Dimension | Hiver | ManageEngine ServiceDesk Plus |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $25 per seat / mo | — |
| Free plan | No · 7-day trial | — |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | On-premises and cloud |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 27017, SOC 2 Type II, HIPAA, GDPR, PinkVERIFY, ITIL |
| Support | 24/7 email support, 24/7 chat support, Free data migration | — |
| Founded | 2011 | — |
| Headquarters | San Jose, California, United States | Del Valle, Texas, United States |
| Employees | 201–500 | 5,000+ |
| Funding | Series B · $30M raised | — |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | — |
Plans side by side
Hiver
ManageEngine ServiceDesk Plus
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
ManageEngine ServiceDesk Plus
- Comprehensive ITIL-compliant service desk
- Native asset and project management
- Comprehensive suite covering incident, problem, change, and asset management
- Flexible cloud and on-premises deployment
- Transparent per-technician pricing with a free tier
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs ManageEngine ServiceDesk Plus”, https://slateindex.ai/compare/hiver-vs-manageengine-servicedesk-plus, data of Nov 3, 2026. Licence: CC BY 4.0.