HiverThe agentic omnichannel customer service platform built for complex support.
vs
osTicketFree, open-source support ticketing system
Comparison · Help Desk · weekly run Nov 3
Hiver vs osTicket
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Hiver is the stronger AI pick in Help Desk: it has a visibility score of 1.9 versus 0.3 for osTicket.
Choose Hiver if…
- You want the brand AI engines rank higher (1.9 vs 0.3)
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
Choose osTicket if…
- AI answers describe it more positively (67% vs 18% positive)
- Recommended as a free, self-hosted helpdesk option
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | osTicket |
|---|---|---|
| Visibility score | 1.9% | 0.3% |
| Change vs last week | up+0.9% | down−0.6% |
| Rank in Help Desk | #22 | #35 |
| Share of voice | 0.8% | 0.2% |
| Mentions this run | 4 | 1 |
| Positive in AI answers | 18% | 67% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.9999999999999999pp · osTicket −0.6000000000000001pp over 1 weekly runs.
Engine by engine
Hiver leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HiverosTicket
Head to head in AI answers
0 engine answers name both brands
0Hiver ranked higher
0osTicket ranked higher
Features, pricing & fit
| Dimension | Hiver | osTicket |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $25 per seat / mo | — |
| Free plan | No · 7-day trial | — |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Self-hosted (free download) or cloud-hosted via SupportSystem |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | — |
| Support | 24/7 email support, 24/7 chat support, Free data migration | Mailing lists for upgrades and security patches, YouTube tutorials |
| Founded | 2011 | — |
| Headquarters | San Jose, California, United States | Alexandria, Louisiana |
| Employees | 201–500 | — |
| Funding | Series B · $30M raised | — |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Small businesses wanting a free, customizable ticketing system they can host themselves |
Plans side by side
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
osTicket
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
osTicket
- Recommended as a free, self-hosted helpdesk option
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs osTicket”, https://slateindex.ai/compare/hiver-vs-osticket, data of Nov 3, 2026. Licence: CC BY 4.0.